Aaron's Killeen TX

I agree with you the problem is in management, but not all. Last week had a very bad experience with the store in Killeen. Called the store and let know I was in hospital and would not be able to make it to the store until got out of hospital. The manager was very rude and mean to me just raising her voice. I paid account off early in full but had need for some mattresse and dresser and question about a bed and I was told couldn't get markdown furniture when just paid off a reduced furniture account with them. I was also told if I paid account would automatically get a month free. I had $25 credit on account and I was told I had to use that to get my second purchase. Let me give some if my knowledge have on customer service. When you tell a customer you are going to do something do it. Never raise your voice to a customer, but let them vent out and at the same time you are thinking about how you are going to resolve issue. Your concern should be the customer. They pay your bills. Most of the worker were very nice, but because the manager as the power to??They follow the leader. I counciled my order in Monday when the store called me to tell me that they couldn't accommodate my desire to have my pmnt date on the 15th. We just made a agreement for that..That was the managers doing...My advice is document everything and keep confirming the order back to the store. Gave the manager constructive criticism and she didn't appreciate that. As a customer I have a right to complain if feel violated. If I was an soldier this would of never happened...Military town and the city caters to them. I will never go into that store again...As long as that manager is there. Don't blame others in store the workers were very nice to me. The manager exhibited bad work ethics...

They do not like to respond to customer questions regarding their accounts but if you are a day late making a payment they are contacting you immediately. They need better management and procedures for helping customers with questions!!!!!!!!!!!!