Apple Transfer

In July of 2011 Apple moved our house into temp storage until our new house was ready. When it was the day of delivery, they never showed. Three days later, after the found our furniture because they "lost" it, we rec'd our house full of goods. After filing a claim over $10000.00 due to missing, damaged, destroyed items and fighting for over four months, we rec'd our settlement through their insurance company. However, Apple Transfer itself is responsible for paying out a $1000 deductible to us, which to this day May of 2012, almost a year later, we still have not received. My husband calls 2-3 times a week inquiring about it and is always told to stop calling or that it has been mailed. It is about the principle of the situation at this point, not the money. There has not been one person that was friendly to us, helpful, or compassionate that most of our belongings were destroyed or missing. DO NOT USE this company if you do not have to. We should have known something was wrong when their packers told us they were late because they did not care about working due to their paychecks bouncing from their bank.