More Info
- General Info
- Skip the counter when you rent a car with National in Detroit. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Detroit today!
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- BBB Rating
- Extra Phones
TollFree: (888) 826-6890
- Services/Products
- Airport Pick Up Car Rental Economy Car Rental Luxury Car Rental Rent a Car Rental Cars
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- Auto Rental, Car Rental, Economy Car Rental, Luxury Car Rental, Rent a Car, Rental Cars
- Payment method
- amex, cash, check, discover, master card, visa
- Location
- Detroit Metropolitan Airport
- Neighborhood
- Romulus
- Other Link
https://www.nationalcar.com/en/car-rental/locations/us/mi/detroit-metropolitan-airport-203a.html
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Reviews
11/24/2014
National is my preferred car rental company, and I am always pleased. The vehicles are typically clean and the Emerald Aisle, exit and return processes are always smooth.
11/24/2014
Clean, good quality car at competitive price, but service and willingness of staff to make sure they meet your needs and get you out quick sets them apart
11/22/2014
Quick shuttle service. Shuttle drivers are always friendly and helpful. Love being able to go straight to the aisle, pick a car and go. Easy and fast drop off and return as well.
10/10/2014
I use National rental car as part of my company's preferred car rental service and am an emerald club member. All of my rentals thus far have been good, except for the last time out of Detroit (at DTW). I rented a car that was clean but had a very strong and unpleasant odor. It may have been that a customer smoked in the car but I should have noticed that at a late night pickup of a rental, with this car being the only car left out of all mid-size sedans, there was something negative about it and people were staying away for a reason. This was a rental that I had to keep the windows slightly open while highway driving to keep from becoming ill. For vehicles like these, I would prefer for National to take them out of the rotation until the they could be further cleaned. Overall, National has been a good provider of rental cars for me and makes the process near seamless (i.e., straight from the shuttle bus to the car and on return, from the car to the shuttle bus... no office visit required).
10/07/2014
I always rent from National and use the Emerald Club. This time in Detroit I had a choice of many Chrysler Town & Country vans-not too exciting! The pick up was uneventful and the car was clean (except the inside of the windows). The turn in was very frustrating as I followed the cones to the National side of the facility and after a few minutes a worker told us that cars were only being accepted on the Alamo side. After moving the car the turn in was uneventful. We had to wait between 5 and 10 minutes for a return bus. Other customers on the bus asked for the driver to depart for the terminal as they were running late. The driver said that she could not leave until a another bus was there to pick up customers - not sure why we had to wait! The driver contacted her supervisor who approved the departure. Most National locations around the country have the driver assist the customers with bags - in Detroit the drivers sit in the drivers seat...maybe a chance to improve?
10/07/2014
National is my preferred car rental company. I always know that I can get into my car quickly and with equally quick check-in. This is especially important at Detroit Metro. If any problems arise, the customer service person is immediately on the spot and making a decision. I plan to continue using National exclusively.
10/02/2014
My experience always very pleasant in Detroit. Quickly bussed from the terminal to the rental lot with a nice selection of vehicles. Easy out, & easy return. National always my first choice in Detroit!
09/30/2014
I have rented several cars from this location. I have never received a vehicle that was clean, exterior or interior. Chicken nuggets under the seat a few weeks ago, a straw on the passenger seat last week. The inside of the windshield was so dirty I had to stop at a gas station and clean it with a wet rag. My gas tank was between 3/4 & full when it was supposed to be full. They did credit my account for the fuel. The car itself was great, 2014 Impala. 10 more minutes in the cleaning & fueling process and I would have been satisfied. They had a manager call me this week when I voiced the fuel issue at the check out. All they could say is "sorry sir". The only reason I keep using National is the rewards program. Maybe time to find a new rewards program.
09/30/2014
I am a regular renter from National. The Emerald Club makes the rental process very easy, as soon as I got off the shuttle, I selected my car from a variety available at Detroit Airport, a short stop at the Exit gate and I was on my way. Return was also very quick, shuttle took me immediately to the terminal. Car was almost brand new, clean. I highly recommend National at DTW Airport.
09/30/2014
I'm an Executive Elite and I fly into DTW every other week or so and I always use National. The staff here are very knowledgeable, friendly and helpful. New construction has completed for return vehicles and a new area for arrivals at the Emerald Isle and Executive Isle offers shelter from the elements and I am grateful for this especially this coming winter. They always have a great selection of vehicles and are always clean. I highly recommend National and DTW.
09/26/2014
Good news was we got a complimentary upgrade. Bad news was there were no cars available when we got to the lot. A short 30 minute wait at midnight and we got a Caravan straight from the car wash! First time we have ever had a problem with National, so that won't deter us in the future!!
09/17/2014
The only place I will rent are car from. The staff are the best. Joanee, Orlando, Gary just to name a few are really professional and attentive to my needs. Great job guys!
09/17/2014
I rented from National based on its JP Power rating. The best I can say is that it was adequate and I am not sure that one of the companies that had a lower rating and cost less would have been any worse.
Specifically, I was thrilled that the car did not smell like cigarette smoke when I picked it up but within a few days is smelled like urine and I ended up buying air fresheners to try to cover the smell. In addition, I was dealing with a family emergency and, when it was necessary to extend the rental period, the rate increased by about 50% over the rate for my original reservation. I think the next time I would just go with a cheaper option.
Details
Phone: (844) 934-1087
Address: 338 Lucas Dr, Detroit, MI 48242
Website: https://www.nationalcar.com/en/car-rental/locations/us/mi/detroit-metropolitan-airport-203a.html
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