National Car Rental - Detroit Metro Airport (DTW)

I haven't rented in a while but since I was a emerald member I decided to use national. There were quite a few new changes that I wasn't aware of such as: a 500 dollar deposit if you are a local and not flying in, the emerald isle doesn't have the selection of cars that I was use to it now has mostly foreign cars, and last but not least you cannot pay with cash any more only cards are accepted. Since I was VIP I would have thought those new rules would have been sent to my email since they always send me specials. Staff was very professional.

Emerald Club is so easy and available at this location. Bus drivers were very pleasant and helpful. I will use them again at this location with out any doubt.

Vehicle upgrade was nice but the cleanliness of the vehicle was horrible. I am not sure how much effort is put into cleaning these vehicles both on the inside and the outside. Seems that dirty towels were used as there was a smoky film all over the interior surfaces. The interior was black and therefore dirt is easily visible. The exterior was also black and was really dirty.

I love the fact that I was able to get dropped off by the bus at the pick up lane and just go and pick my own car and leave. Super convenient!! I always use National Rental cars when I travel. Car was clean and in very nice condition.

I had an accident with my rental car and the process to get a new car was fairly quick and painless.

I travel frequently, National is always my preferred car rental service. They always have cars available, and they are clean and nice. I am a happy and loyal customer. Detroit staff was helpful and available, made it quick and easy to pick up and to drop off. Great experience, as always.

I am a frequent traveler, and I must say, the National people at Detroit were just outstanding. They offered water when we arrived and helped us with our bags when we returned the vehicle. The car we used was also very good. Kudo's to the Detroit National team.

Great service. I was using the Emerald Club service the first time. Was able to pick up a car and go without having to wait in line. How sweet is that ?. Further on the return, I was severely late for my flight and the local employee of his own accord volunteered to drop me at the airport instead of having to wait for the shuttle. I was indeed blown away by the customer care. Thanks for a memorable experience.

Service was great. Staff was helpful and friendly.

The car and service were great, but there was one problem that plagued me all week. The key set was huge. It was a steel wire permanently crimped together that contained not only too very large electronic keys and a Plastic National key ring badge, but the two valet keys were pulled out from the main keys and because there were on the steel wire, they could not be put away.



The result is a massive key cluster about the size of a softball. This is workable if I have my briefcase (maybe), but when I went out to lunch or dinner i had to carry it around like a giant key to a gas station washroom. Very annoying, next time I will choose a car / rental company accordingly.

National Car Rental was easy to use and the people were very friendly and helpful. Th signage at Metro Airport could be better for directing you to the rental car shuttle, but once there, National's personnel were very friendly in helping us find a car with Sirius Radio operational and guiding us through the return process.

National Car Rental Detroit Metro Arpt should only be used if you are traveling in to DTW and can not get to another car rental. I needed a car for a week and live in the general area so I rented from the airport. The prices are 4 times higher than any other car rental off DTW car rental road campus. I was SHOCKED that there were no attempts to meet or attempt to meet other rental agency rates even National rentals. While I understand travelers have little to no options due to lagistics, but the extrieme rate differences are not appropriate. I was very dissapointed in this factor alone. Staff were kind and helpful.

The Detroit National Car Rental has first rate staff. From the bus drivers to the people greeting you when you arrive and then the person at check-out, each one I encountered was very friendly and professional. My vehicle was great as well and the return was super easy. A+ Customer Service!

Amazing People. This is the first time I have used National and the service I received was so impressive. You actually get the feeling that they care about the customer!

Excellent service, a remarkable customer service experience. I enjoyed the car so much because it really saved on gas...more than my own. I plan on using National again for my car rentals.

There was not a large selection for Emerald members but I found a car to my liking. The rental process overall was easy and efficient.

As an Emerald member I found the lot very unorganized. Cars were not parked in their appropriate sections. Each time we asked an attendant we were given incorrect direction. Manager tried to make things right. I'm sure if it weren't so bitter cold out and we spent a lot of unnecessary time outside looking for the right section that I would have appreciated the managers efforts a bit more.

Great customer service. From the shuttle bus driver to the Check-out person at the gate, who quickly explained the routine when he saw this was my first time as an Emerald member.

Special thanks for Matt Lawson and Ish, who arranged an immediate express drive to the terminal, as I was about to miss my plane due to heavy traffic when returning my car. Thanks to them I was able to catch my flight.