Appalachian Stove & Fabricators Inc

I bought a Gemini XL in the summer of 1998 for our new house that at that time we were constructing. In the ensuing years with the exception of replacing the blower motor this wood burning heater/stove has not missed a lick! It has heated a 4000 sq.ft house with ease and the use of ceiling fans. I would not hesitate to buy another one if a I ever build another house or the oppurtunity arises that would need a wood burning stove from Applachian Stove in Asheville,NC

I'm glad that at least one reviewer was pleased with his purchase, but if you ever need service from these people look out. I shipped a gas log burner to them for service. I was told that I could receive refund for any parts purchased that did not solve the problem we were having with excess noise from the burner. They claimed to have replaced the igniter assembly, but it did not solve the problem and what they sent back was indistinguishable from what we sent, and no old parts were included. After multiple emails and phone calls, I was told that a technician disposed of parts removed from the assembly, and Craig, apparently the owner, said that "only in a perfect world" could he have temporarily retained the parts he claimed were removed until the problem was corrected. So, several months later I'm in the same spot, and if not for the help of my credit card company would be out the cost of parts I didn't need along with all shipping charges. One individual treated my wife rudely, the business was generally indifferent to the situation, and the business would take no responsibility for its actions. I filed a dispute with the credit card company and they decided for me, refunding the full purchase. I filed a BBB complaint that was sent to 1048 Patton Ave., Asheville, which is listed by the state as the registered agent mailing address for both Willow Creek Hearth & Leisure as well as Gas and Wood Energy, LLC, a/k/a Appalachian Stove, and they told the BBB that I was not one of their customers. I wish I have never contacted this business, whatever name they go by, in the first place and surely will not go back in the future.

I had a fantastic experience. I busted the glass in my woodstove door last night when a log slid and I called Appalachian Stove first thing this morning- I left a voicemail and someone called me after they opened. They had my woodstove door fixed in less than 2 hours. I am incredibly grateful. They were very kind and very fast. Will definitely recommend them in the future.

I have tried to contact Appalachian wood stove so that I can buy some parts. They do not answer the phone, return calls or respond to e mail. I guess I will have to make my own replacement damper. I would not buy another product from this company.

purchased Appalachian insert have had nothing but problems with it. from replacing heat 2x shield 3 different stories how ceramic insulator is installed.Replaced blower unit 7 x . glass in stove improperly installed. these are only some of the problems. spoke with Tina, very nasty lady.

Appalachian refuses to offer a replacement gas log set for the free standing model we own. Now we are forced to replace the entire stove. This is a distressing expense and nonsense/impractical.

Believe what you read here. Despite the bad reviews about this company, I tried doing business with them--mainly because I purchased a home with one of their fireplaces already in it.

Marci told me to send her a photo and she'd call me back. After waiting 45 minutes I called again. On the phone she said, I'll call you back.

Two hours later, no call. I called and a guy answered. I explained the situation and he said they were busy. I told him about the poor reviews his company had gotten online and he acted unconcerned. I then told him I decided not to buy from them and he just said 'Alright.' How are they still in business?

We ordered a blower from this company online(also known as "Gas and Wood Energy LLC") Our account was charged immediately, but it's been over a month and no sign of it yet, and we can't get in touch with them either! If this place is not actually a scam, it definitely has some shady business practices! Also, the only lady we can get on the phone is both unhelpful and rude at the same time.

A review of stove model 30CD by Appalachian: I bought this stove as an insert. Installation was a pain as the owner's manual was terribly vague. The stove never seemed to work properly as the catalysts would never kick in. After much trouble and many emails, I discovered that the housing for the catalysts was not sealed properly and had to buy furnace cement to seal it. The glass still turns black with soot though not as bad as before, and the catalysts do now work. A nice looking stove, but very poor construction--it doesn't have the heat output that I had hoped for. BUY A DIFFERENT BRAND. Do your research. Don't order online if you can help it.

I wish they were open when they said they were open. Their salespeople (Tina) showed very poor customer service. We have lived here in the mountians for over 20 years and have always done business here. NOT after the way I was talked to and hung up on ... she wouldn't even let me talk to a manager. I will take my business to Biltmore Hearth & Home In Mills River. Bo was very nice and willing to help me ... Thank God there are still Good people in this world that care about customer service.