American Tank Co., Inc.

These guys talked me into ordering some $200 worth of accessories that were unnecessary. I called to tell them I was returning the parts and they never called back. Finally I made the 1-1/2 hour trip to Windsor, The atmosphere in the office was toxic. Finally Pat handed me an invoice and I asked if this was the full price of the parts. "Yes," he said.

Not until I got home did I notice they'd subtracted $45 for "restocking," or about 25% of the total refund. I called Pat and told him to refund me the full amount or I'd post a review of my experiences.

I've been in the building industry, as a builder and publisher for 50 years, so I'm familiar with lumber yards and bldg. material dealers—which invariably have good customer relations. If I return things to Jacksons or Home Depot , they're going to be on my side, and not try to wring every dollar out of me.

Buyer beware. Find some place else to get your water tanks.

Lloyd Kahn

Editor, Shelter Publications