Christiana Counseling

Would like to share our sheer gratitude for Ms. Rose at Christiana Counseling.
On behalf of my mother and I, we would like to express our sincere appreciation for the high quality and exceptional service provided by Ms. Rose. My mother experienced the lost of her husband and she was diagnosed with MCI along with vascular dementia.

Thank God for Ms. Rose who has a soothing and calm demeanor. Her counseling professionalism enables my mother to be comfortable which provides a favorable atmosphere to limit the debilitating attributes associated with her illness.

Our gratitude is beyond comprehension!!! Much appreciated!!

The billing staff has no idea what they're doing and refuse to be helpful in any way. When they were contacted by my insurance company, they did not fill out a questionnaire correctly so I was billed for services that were covered by my insurance company. My insurance company sent me multiple copies of the questionnaire to bring to them so that they could correctly fill it out but the office staff refused to listen to what I was saying and kept insisting that it was my fault. I was contacted by a collection agency and I ended up paying the ridiculous charge because it wasn't worth my time to fight with these people anymore. I found the office staff to be unorganized and uncaring, I would not recommend this facility to ANYONE.

I have been a client of Christian Counseling for years for both myself and my children. I have never had anything but very professional, caring experiences with them. I have recommended them to many who have also had great experiences.

I think it is important to remember that they are a business and need to pay their bills also. To expect clients to act responsibly is reasonable.



I would highly recommend to anyone in need of their services.

I recently was called about updated information back in March. They had told me to fax them or stop by with my new insurance card. *There was no mentioned of any bill due* at that time. I have a pre-paid Debit account from my employer, so had I known, I would have been more then happy to, as always, take responsibility for services rendered. I had told them I would try to make it in or fax it to them, since I have been very busy with a new job. They agreed this could be updated at my next appointment.

On my next appointment, in May, I had showed up late as an important meeting at work had run late and i could not leave until it was finished. When I got there, the receptionist had informed me that my doctor had laft about 10 minutes beforehand after waiting for me. I HAD GIVEN HER my updated card, to even register for this appointment. NO ONE at the time I was there, or speaking with them on the phone had informed me of any BILLS. In fact, they said they didn't know if they would bill me for that SPECIFIC incident, and would let me know based on my doctor's discretion.



In June, at exactly 9:00am everyday, during every weekday, I recieved a call from a 800 number. Assuming it was telesales, I had not bothered with these as I was either busy, or the 800 number would not be answered AT ALL if I called back. In other words, if I didn't pick up the phone when they wanted me to, I would be coldly ignored. When you work early, long hours- doing this can be very hard to do. Finally I picked up and it was a very rude, crude and abrupt individual claiming I owed a past due medical bill. When I asked what for, I was crudely told it was not her responsibility to know, and that she can take Mastercard or Visa (without even identifying whom she was). When i would try to probe for answers, she would rudely interrupt and finally say, your account will remain in past due- and hung up on me.

When I called C. Counseling, I was told the bill was due from abck in March, when my information had not been updated an d was submitted to collections in June. I asked why no one told or notified me a bill was due, and the response I receieved was - "It is not my responsibility to keep your infrmation updated", I advised them that is correct, due it IS your responsibility to let me know if a bill is due. After being shouted over and interrupted many time, I paid the bill and hung up.

It wasn't until after I went back to my desk and checked my office planner, which clearly stated I had an appointment IN MAY, which the representative at C. Counseling failed to mention while trying to figure out how I didn;t know a bill was due until collections called me. When I called the office back to inquire about this, I was told the woman I spoke to was gone, and that they were just a receptionist, what could they do, and that again it wasn't their responsibility to update information.



FURTHERMORE, I SCHEDULED and was GIVEN a new APPOINTMENT CARD for June. So this was in fact proof I was there, and information had to be exchanged to set-up an appoint for June.



I cancelled all appointments from them and refuse to do any business with Christiana Counseling directly from this day forward. I said it was an unfortunate and sad way to end such a great relationship I;ve had within them for more then a year.



Bottom line is this was deceptive, unprofessional, crude, invalid and legally wrong. I am going to collect all referenced information and seek possibly legal retribution. I am here to prevent any other patioents or customers from being subjected to this type of mistreatment, and experience.

It is my belief that Christiana Counseling runs a shady business. They apparently think it is ok to bill someone without actually billing them but rather send them to a collection agency for services never rendered due to a canceled appointment. Be very wary if you are seeking services from this agency.