Amy of Denmark

I bought a natural hair wig for $1800 due to hair loss from chemo, but unfortunatelly developed a contact dermatitis to the lining of the wig (medically documented by my oncologist). When I called the store to arrange for return, they told me that "Federal Law forbids return of hair goods." I checked with FDA policy, called and emailed FDA and received a response that they are not aware of such regulation. I also found a state policy that requires desinfection of natural hair wigs prior to resale, but nothing about them not being returnable. I called Ammy's back and offered to read the FDA statement to them - they refused to hear. I asked if they can share the Federal regulation policy they are referring to - they refused. I offered to bring my oncologist's note demonstrating the presence of contact dermatitis - they refused to see it, and said that they will not accept a return and hang up. The person I spoke with was the owner.



When I actually got fitted for a wig, the service was very pleasant, but such lack of transperancy and integrity is unacceptable and should be known to the public. I filed a dispute with my credit card, and two complaint - with MD Consumer protection and MD Board of Cosmetologists. My advice - do not go to Amy's. I found many places that sell fantastic natural hair wigs for $400-900 dollars and accepted 60 day returns, no question asked (try Curediva.com or TLC.com). Very dissappointed, especially since they take care of cancer patients...