Laurel BMW of Westmont

after some 7 years came back to bmw and this dealership.The whole staff was professional,friendly and easy to deal at the time of purchase..now after 7 months of my second bmw purchase i totally disappointed about this dealership ! Car Wash !!! this dealership needs to check other Car brands service and what they doing, to wash a car usually takes about 45 minutes! and now they not washing at all- some construction or what ! this kind a premium car brand dealership cant afford to make a deal with some car wash places to wash bmw cars for free?? two months ago i came to parts store and was totally disappointed of unprofessional service , two persons had no clue what kind a part i was asking and gave me no idea when they could order it and how much would cost!!! Now last week on Monday morning i called and asked to make an appointment for Tuesday morning for 10k service. they said they don't have availability on Tuesday -only Wednesday, so i asked to give me a loaner car and and let me know when car is done, They said we don't have a loaner available until next week ! Are you serious ? We are paying premium and do we get premium service ! A total disappointment !

I came to this dealership a week ago to purchase a BMW 4 series. Barry could not have done a better job in the entire process. There is absolutely no sales pressure at Laurel BMW of Westmont. You must pay a visit to them!