Alyssa Painting, Inc.

I hired Your Home Town Painting Services to paint three rooms in my house (walls and ceilings) and install crown molding in those rooms. I was shocked when three days after the completion of the job, the crown molding began to crack and separate in nearly every corner. It turned out that the crown was cut at wrong angles and installed improperly. To conceal the problem,they used wood-filler to fill in the gaps and simply painted over them. Once the paint dried it became evident that the craftsmanship was poor to the level of being substandard. I immediately took pictures of the work and tried to contact the company. After several attempts, I finally got a call back from Your Home Town Painting Services. I explained the situation and emailed 21 pictures to them as evidence of the poor quality. We agreed that the owner would come and inspect the work himself.



When the owner of the company saw the work, he expressly admitted that the installation of the wood was unacceptable and all had to be removed and re-installed. We showed him the areas where even the painting job was poor and sloppy with blotches and drips of paint on the ceiling and even on the sides of the kitchen cabinets and pantry. Furthermore, the owner admitted that, based on his observation, his painter applied only one coat of paint, not two coats, as was agreed. The owner of Your Home Town Painting was apologetic and asked for an opportunity to redo the work, remove all crown molding, reinstall it properly, and repaint the walls and ceilings. We agreed to allow the rework.



On the day the rework was scheduled to begin, no one from Your Home Town Painting showed up. Again we made numerous attempts to contact the company, eventually they responded. Once again the owner pleaded for another opportunity to redo the job. We allowed the company yet another chance for rework. Yet again on the day the rework was scheduled to begin no one showed up or called.



Finally, we simply wanted our money back so that we could hire a company who can do the job professionally. For the last three months we have been trying to get a refund. Your Home Town Painting Services agreed to reimburse us for labor and material, but has not done so.



Your Home Town Painting Services is unskilled, unprofessional, and unresponsive. I do not recommend this company to anybody.

They removed the wallpaper throughout my home with water and rollers, splashed and destroyed the speakers in my walls, and left all of the garbage on my lawn for me to pick up. They began painting my entire house at the same time and my family had to move into one bedroom for 2 weeks. They destroyed the hardwood floors, floor boards, boldings, and bookshelf with splash marks of paint from the rollers. When attempting to clean the woodwork, they scratched and etched it and never fixed the damage. When I spoke with one of the owners named Mike, he was responsive at first but then began to act like an aggressive bulldog when I wasn't satisfied with the outcome of the final paint job. I'm still waiting for him to call me back to fix the problems created by his employees one year later. This company disrespected me, my home, and our neighbors in Palos Park.