Grimm Brothers Powder Coating

The pictures on the site are what made me pick this website over all the other ones I looked into. I was buying a personalized thin Blue line yeti as a gift for someone and when it arrived to my house the line was wavy and there was a very noticeable fingerprint underneath the coating that I was unable to clean off. After several attempts at calling this company back I was told there was nothing that could be done, I kept on calling and finally Facebook messaging until I got a hold of a manager who was so nice! He said he would fix the cup with no problem because it was unacceptable. THEN when we sent him back the cup he called and said the cup was fine and that he now refused to fix the wavy line, he did say he would take off the fingerprint though, but when I pay as much as this cup costs I expect it to be near perfect not have a wavy line. So I said we did not want the cup back if it had a wavy line, he then began screaming over the phone and said we were problem customers. In the end after several screaming comments he sent back almost all of the money I spent but refused to send it all back because he claimed he was now out a product. HORRIBLE customer service, take your money else where and find a better product.