British Swim School at LA Fitness - Hazel Dell

This gym ripped our family off for an extra 2 months. We purchased a membership for my daughter for Christmas, and they activated it early on Dec 10. Next, When I notified them of cancellation, they would not apply the last month's dues which were pre-paid at enrollment, thus costing me another unusable month. I spoke with several staff members, and they had the same rehearsed response, which was the corporate line and extremely condescending and unhelpful. For $34.99, they lost a family of users for life. In addition, I am sharing my experiences with everyone in hopes of saving others from their sketchy billing practices, so I hope their short sighted business approach is ultimately worth it!!!

The Orchards LA Fitness an excellent facility when it comes to equipment, design, and cleanliness. There is no waiting for equipment in the AM but I hear it is busy in the evening. The design and lay-out is second to none. The Kids Club is a great benefit for parents.



I qualify for Silver and Fit through Kaiser at 24 Hour Fitness, Cascade Fitness and Firstenberg and as a result, could get free membership at those places but I prefer the "feel" of 24 hour fitness and pay for membership. I like it even better since they turned the music down. Unfortunately, this is where the praise ends.



I have found this club to be very user unfriendly and the staff and management both lack personality and friendliness. The manager Bruce will not speak unless I speak first. I rarely get a hello or goodbye from him and the same goes for the front desk staff who seem too occupied talking on the phone or to each other to give you a smile and a friendly greeting. There are, however, some exceptions.



The trainers who work in the gym are no better. In the two years I have been there, there has only been one trainer who has ever approached me to ask "how is it going"? His name is John.



One of the trainers who is an acquaintance, said that the number one complaint in the training classes is the heat, but when you ask Bruce why fans are not allowed, his only comment is "It's against company policy". Trainers are also told they can't turn the lights off to reduce the heat because it is "against company policy".



Recently, I brought my 13 year old niece with me as a guest and possible future member. Other gyms allow one free visit for guests as a good will gesture but not at LA Fitness. When asked for a free guest pass, we were told we would have to pay $15.00. I persisted and the front desk person asked the manager, Bruce who referred her to another employee who referred us to one of the sales staff who tried to sell us a membership. I explained that my niece was from out of town but he would not relent and asked us to pay $15.00. My niece was so turned off by the whole episode that she said she would never join LA Fitness and I can't blame her. It was a public relations disaster.



LA Fitness has a lot going for it with it's clean up to date modern facilities but should focus more on excellent service, friendly cheerful staff and lighten up on rigid draconian corporate policies.

I need it phone # for LA fintenss and i found it thank you.