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- General Info
- Empire TodayĆĀ® also commonly known as Empire CarpetĆĀ® and Empire FlooringĆĀ® and for its famous 800-588-2300ĆĀ® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. EmpireĆĀ® serves residential and business customers with a wide selection of quality, name-brand products including carpet, hardwood flooring, laminate flooring, tile, vinyl flooring, and blinds and shades. EmpireĆ¢??s customers enjoy shop-at-home convenience, next-day professional installation on many products, great prices, and world-class service in about 75 of the largest metropolitan areas in the United States. With more than 3 million satisfied customers, Empire is dedicated to being the easiest way to get new floors.
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Reviews
11/01/2016
Terrible customer service. Sales, install, and customer service department gave me differing information about my install, and then ended up taking my money for a job not even done. Even after I cancelled the contract. Go somewhere else to save being ripped off.
08/16/2016
Empire had: type of carpet I was looking for, best color selections, best price.They sold me what I was interested in instead of trying to sell me something I didn't want. Install took place over 2 days.The first team of installers left behind some concerning issues, We called the installation supervisor Craig Osler and sent him a few pictures.Craig assured us he had a clear understanding of the problems, promised to correct them to our satisfaction on day 2. His best installers came to finish the job. Concerns were clearly addressed and resolved. Craig followed up with a phone call to ensure we were happy. We are very happy with our carpet and delighted with the installation results. It's beautiful. Understanding that problems can and do arise, what matters to us is that they are promptly and cheerfully resolved. Craig demonstrated Empire's commitment to customer satisfaction. He came through for Empire, and we would recommend this company to our friends and family (in fact, we have)!
Details
Phone: (800) 588-2300
Address: 41133 Van Born Rd, Van Buren Twp, MI 48111
Website: http://empiretoday.com
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