Bob Mills Furniture

Very disappointed with Bob Mills. I purchased a power recliner - my son purchased 2. Its been about a year and the padding is gone and the stitches are coming out - leg area and seat. Temple store said sorry - I should have taken the extra warranty. Giving Bob Mills another chance I went to the store to purchase another power recliner to replace the one that is not so good. They waited on me in a fast fashion - have a good selection - sold me on a power recliner that reclines, does lumbar, and head cost $800.
I asked about the warranty - willing to purchase the accidental coverage. I was told sorry the warranty from the manufacturer only covers the frame and motor for one year - even if the seams start coming loose - not covered. I was advised the extra warranty only covers accidents - nothing covers the seams or padding. Then came the - you get what you pay for - if you want a warranty you need the flew steel recliners - they start at $1,200 and you get a 1 year on seams. Dubois has flex steel and starts at $800, Ashley has their additional warranty covering seams for 3 years. Bob Mills may advertise however thats just talk -- if you REALLY want service - shop their competitor. I hate being told "you get what you pay for" - if thats the case way sell cheap stuff. I shopped this store because I thought it was a better furniture store --- very disappointed - telling everyone I know - dont go there if you want quality or servive.

Horrible experience. Purchased over $9,000.00 dollars worth of merchandise, and I have had nothing but issues from the day of delivery. Initial delivery: 1 1/2 hours late past the window time frame that was given. Did not have the necessary parts to put my daughters bed together. Delivered my $4,700 dollar mattress to some else on an earlier delivery, and tried to give me their mattress. Had to go back to the store the next day to try to get the parts to fix my daughters bed, and to have a new mattress made. One of the floor managers said that he would refund the shipping charges, but as of six weeks later, no refund. So the new mattress was delivered a week later, but this time they had the specific sides switched and we had to flip the mattress around so my wife and I could sleep on our specific sides. Some people may think I'm being picky, but at $4,700 dollars you would think that they could at least get the sides correct., and not have to flip the mattress around to make up for their mistake. Now for the straw that broke the camel's back, or better yet my back. At the point of sell, we were informed that if we purchased the mattress protector, we would have 90 nights to try out the mattress, and if we were not satisfied, we could return the mattress and only be out a 10% restocking fee. You can even view ole bob mills himself at http://www.bobmillsfurniture.com/bob-mills-sleep-spa.asp where he says 90 nites for 90 nites or it's 90% free. Well, what they don't inform you is you can not get a refund. What you get is the pleasure of, in my case, paying $470 (10% restock fee) and then using the remaining $4,230 to purchase another bob mills mattress of equal or greater value. Yeah. Complete rip off. This was not expressed to my wife and I at the point of sale, and only brought up to my attention once I requested a refund. The floor manager informed me that they do not take back mattresses, and that no one in the business does. Well, he is either ignorant, or just lying to my face, as I know that Mattress Firm will refund 100% of your purchase price of the mattress, up to 100 days. I also know that Sleep Number also will allow you 100 days and refund you money minus the shipping charges, if you are not completely satisfied.

Sorry to rant, but after retiring from the Army after 21 years, I was just looking for a comfortable bed to ease the wear and tear on my body. Unfortunately, I did not receive that from bob mills in Temple, TX; only the worst buying experience in my life.

Absolutely HORRIBLE customer service!! I agreed to order a couch in October and was assured I would have it for Thanksgiving. A week before, I was told it would not be in in time but would be here the following Wednesday or Thursday. Thursday came and no word. When I called, I was told they would look into it.... After several tries to get ahold of Don (sales person) or Dustin (sales manager), I was finally told the sofa would arrive December 19! I told them that was unacceptable and I wanted a refund. Dustin told me he would try to cancel it and would get back to me that day. Again, never heard from him and efforts to call were always met with "He's with a customer" or "He stepped out". Never ever deal with this store!

OKC STORE IS GREAT !!!!! Customer service at the Temple store is just one step below a thrift store - horrible. I purchased an item, but it was not in the store. I asked them to sell me the floor model, "we can't do that". So they ordered it - should have been here the following Sunday, but the sales person said "I'll check up on this daily to be sure everything is okay" with my order. Sunday came - no bad news from the sales man, so I went to the store to pick up my items - no furniture and no sales guy. So I called Dustin (manager) who told me HE would take care of things - offered me the floor model at a discount. I said I'd wait for the new item. He said it would be here Wednesday. He called Tuesday, said it was in the store. I showed up Wednesday (3rd time now) and they said they would get the item for me. Other people came/went with their stuff, but mine did not come out. So, I asked for a refund - another store manager comes out (Nelson) to tell me he was sorry and he would fix thinkgs - then walks off. A few minutes later, he calls his clerk to tell her to tell me my furniture is ready. Interesting, but at this point I thought they should give me a refund or offer me something. All i got was zero customer service - and after a little under an hour in the store, my refund. I'll not be back. If you have to go to this store, ask for Dustin.