LensCrafters

I feel compelled to write this review because of how horrible the customer service is in this location. I came here for an exam a month before my wedding to get contacts & glasses. They take my insurance. The eye exam was good, no better or worse than other eye doctors I have been to. The two nurses were extremely nice & helpful. They mailed the contacts right to my house for free! The eyeglass part was a disaster. There was one person working at 5;15pm on a Wednesday night! I looked at glasses, found a few I liked. I was unsure what my insurance covered, but the lady basically told me she could not give me one ounce of help until she finished with the three customers ahead of me. It was more of a scolding than an apology. So I wait&wait&wait. More people come in! I sit on a bench with another customer who tells me he wants to pick up his glasses that he ordered six weeks ago! He is really getting mad. Now I have been here for almost 3 hours. I really need to get this done today. I leave to get some food. I come back about 40 mins later and am happy to see there is another lady helping! But there are more people in the store and these salespeople are in their 50's slow and chatty, so I still wait. Finally I get to order. This woman told me all about these special upgrades I needed. I told her I just wear them 2 hours a night,but she was so pushy. This was hard core sales. As I denied options, she got meaner and meaner. Since I did no expensive upgrades it will take 10-14 business days. I guess one hour glasses are only the most expensive ones! It was uncomfortable,expnsive anyway and I will never ever go back.