Elmore Road Veterinary Clinic

I absolutely love Elmore Road Vet Clinic. I recommend them to everyone I talk to. Not only are Dr.Ellis & the other vets absolutely amazing, but the staff literally couldn't be better! I wouldn't trust my fur babies with anyone else!

I love this clinic! My baby stayed the weekend there.when i picked him up he was happy and all fresh and clean so i know he was really taken care of.Pluse his groom was just what i asked for!Definitely going back!

My wife called and made an appointment to have our dog groomed on May 8th, 2015 at Elmore Road Veterinary Clinic for May 15th, 2015. We specifically asked for a groomer that normally takes care of our dog. They never once told us that she no longer worked there, until upon arrival. Before stating what happened, I can first say my dog is brushed once a week, nails clipped, teeth brushed, ears cleaned, etc. Did my dog have lite mat on her underside, yes. My wife takes our dog to have her groomed. When my wife finds out, that the groomer no longer works there, she asked to speak with the groomer. When the groomer appears, without touching my dog, states she will have to be shaved. My wife said you haven't even felt her hair. She was determined that our dog would have to be shaved. My wife stated, I do not want her shaved, nor her snout shaved. Please call me if you have any problems. We never once received a phone call. Upon arrival, words could not express what we saw. Our dog was cut to the skin, so close to the point, some parts on her have to have baby powder applied. I, the husband, called the vet to speak with the owner, Dr. Brandi Ellis. I spoke my concern to the receptionist and ask that the Dr./owner return my call. Two hours later I called again and asked for her to call me and no returned call. After work I went up to the vet to speak with Dr Ellis. I waited one hour to speak to her. When she came out to speak with me, she listened to my concern, but pretty my just tried to pacify me to get me out of the office. I was able to manage to ask her a few questions. 1st I told her we were never informed that the previous groomer had left. She stated the reason that groomer was gone, was because she was rough with the animals, and are you ready, I have even heard her make your animal squeal/cry. Was I made aware of this in the past??? NO. 2nd, the new groomer even went to the Dr./owner to show her the haircut and the spots that were close to the skin. Why was I never called or made aware? 3rd, the Dr. / owner, made the comment that sometimes she was a bad parent and had to have her dog shaved (1st my dog is brushed, 2nd is she calling me a bad pet owner). 3rd my last concern was I spent $65 dollars on a grooming job that my 5 year old could have done better. All the Dr. / owner could say was I'm sorry. I'm sorry??? Sorry is not good enough for me or my sweet dog. I just want to make everyone aware of the shadiness we experienced.



To add to the story, once we got home, my dog loves to go outside and loves to play in the rain. It was raining and my dogs fur was so close, that the rain hurt her back. She came inside and soiled my rug. Now she is acting skidish due to her dramatic experience.



We will definitely not be back and I will make everyone I know aware.

IF I COULD RATE 0 STARS I WOULD. Extremely negligent clinic. I paid of a rabies vaccination 6 months ago and when I go to groom my animal the clinic has "no record". I stayed on the phone for an hour for them to try and figure out what happened. Even though I paid for it, they said I would have to pay again if I wanted the services. Terrible place, I would NEVER do business with them again. God forbid my dog bite someone and I'm held accountable for what they screwed up.

Just moved here and I was not treated very nicely when calling and asking questions about the practice.

I wouldn't do grooming here again. Way overpriced and a blind person would do a better job. They will also charge you twice for dematting when your dog is a short hair dog that doesn't matt.

I love this animal clinic! When I had to put down my new puppy, Barley, for distemper, they were very gentle and kind with her. And they did their best as well, with making my fiance and I feel a little bit better. They're prices are really good, as well, for those who may not be able to afford pet care all the time, but really want their pets to get the care they need.

this place is awesome! My animals are my babies and they deserve nothing but the best care, and I feel that Dr. Ellis and her staff do the best job out of any vet clinic in the area, plus their prices are VERY affordable! I would recomend this place to anyone! LOVE IT!

I am so glad that Dr. Ellis has her own clinic now. She is a wonderful doctor and her staff is so caring and friendly. The clinic is beautiful and so inviting. My pets feel pampered every time they go to the clinic whether it is to see the doctor, board, or to get groomed. The groomer is awesome.

The review that I read below titled "Never made it past the receptionist" must be a client from the old clinic called "Elmore Road Animal Hospital"....It is now Elmore Road Veterinary Clinic. They just had their Grand Opening Saturday.



I followed Dr. Brandy over from Olive Branch Animal Clinic because she is the best vet ever!