Jo-Ann Fabric and Craft Stores

I have had nothing but good customer service at my Joann’s. If I’m just wandering around, a CSR will always ask me if I need help with anything. The only time I might have had an issue is when they are either real busy, or short handed because someone calls in sick. But this is not the case most times. They greet me when I walk in and smile. I love my Joann’s store.

Jo-Ann Fabrics in Simi Valley have the worst customer service representatives. Joann's upper management do not seem to care about how their customers are treated. I sent the following message to Joann on 5-11-14, and as of today 5-31-14, have not heard from anyone.



On 5-10-14, around closing time, I brought my purchase of over $35.00 to the cashier. I questioned the cashier about ongoing coupons or offers while pointing at your 40% off coupon, and the response was "no". Another lady, her daughter and I were the last customers in the store, and they were right behind me as I was finishing paying for my yarn. As I moved over to let them get to the cashier, I sew a pile of booklets with adds on it, and when I opened it there it was, a $5.00 coupon as current as it could be right after the cashier said they were no "current coupons I could use tonight". The 40% special was for 5-11-14 only. As the other customer was paying I asked the cashier, this time about the $5.00 off coupon and why did she say there were none. She did not really gave me an answer, instead she responded that she would have to do a return in order to use the coupon, I said "okay I'll wait". She finished with the other customer and at that time the assistant manager named Matt came and offer me help when he sew me waiting. The cashier told him why I was waiting and she did not get to finish the sentence when Matt just said that the coupon was not good and that they have sent a "memo". I asked, "are you talking about the coupon that states effective between 5-9-14 and 5-11-14, for $5.00 off?" Realizing he spoke too soon he said to me that it was too late for two (2) transactions, that if I wanted the discount I would have to comeback the following day, 5-11-14, "Mother's Day".

By that time I was telling the cashier to do her "one" transaction, and processed a return for the full amount. I asked the cashier about a manager and she pointed at him, as he answered for her and told me his position of "Assistant Manager", making him the man in charge. That was his attitude.

I asked his name more than once and each time he responded, he would say "my name is Matt for the 2nd, (3rd or 4th) time" My jaw was about to hit the floor in disbelieve. I made a comment about his "customer service" tactics while getting my cash back, and his response as I walked out of the store was, and I quote "have a good night ma-am and don't let the door hit you on your way out". I had to turn around and entered the store again to ask and make sure I herd right. As before, Matt reminded me that I asked for the 2nd time and repeated "have a good night mam, and don't let the door hit you on your way out".

I have never been mistreated and disrespected as a customer, by a so called "Assistant Manager" that thinks he is irreplaceable.

Jo-Ann fabrics in Simi Valley is the worst Jo-Ann's I have ever been to. If you try to get someone to help you it is almost impossible. I think they are rude as a whole. I have been there on a number of occasions for different reasons and each time I left very frustrated . I do not recommend this Jo-Ann's at all