Move Wisely

1. They have no incentive to provide an accurate quote based on their protocol. Specifically, they didn't even come out to the house to see my inventory for a 4 bedroom 2.5 bath after invited. My mistake. Then they provided me with a quote. Come moving day, we were over the estimated cubic square footage by 1000 cu.ft, and Mike from Move Wisely charged me an additional $3,200. Yes, if we went over the estimated cu. ft., I will pay for that; however, I shouldn't be charged double the cu. ft. rate that was initially quoted. It's not my fault you have an unethical incentive to under quote people to obtain more money.

2. Several items were damaged in the move. Not items like glass, because you expect that. Items such as canvas art, paintings, and wood furniture that was "packed" by the company. I have several scratches to my canvas artwork that cannot be replaced. The wood furniture was not covered properly and now has several gashes in it that can't be fixed unless I spend more money. A floor lamp that was broken down, packed and wrapped in bubble wrap is bent. They also lost parts to my refrigerator. Really? Put the bolts and trays back in the sealed doors!!! I have images of all of the broken, scratched, and dented items.

3. Move Wisely said they would send enough guys to get the truck unloaded in a reasonable amount of time. They also stated that if they broke it down for packing, they would reassemble it. It took two guys 12 hours to unpack everything from one truck. They didn't put together the beds, the standing garage shelving units, the refrigerator, and other furniture.

3. I submitted a form asking for compensation of the broken items and the assembling of the material that was supposed to be completed by them. Mike has now "lost" the paperwork, refuses to answer calls from my wife, won't call me back. So here we are, on Yelp. Next Stop, the Better Business Bureau.