Debutante

First of all...when you shop at a boutique you should know that customer service is not their number one concern or second or third...they just want you to spend your money with no guarantees on the merchandise. I have shopped in this store quite a few times and I will never again. On my last visit, I bought a BCBG bag for $250 retail, plus taxes. I had this bag for less than a month and the inside of the bag completely fell out, as well as the stitching on the sides. Not what you would expect from such an expensive, name brand bag. I took the bag into the shop, after having to come in twice to be able to speak with someone who could help me, and the owner's daughter told me she couldn't do anything to help me, as far as a refund or store credit. She only offered me, after letting her know I was totally not okay with her answer, that she could take my bag to her seamstress to see if she could fix it. I agreed because apparenlty that is all she was going to do to make a customer happy. Well, she called me back after over a week of waiting and informed me that her seamstress couldn't fix a single thing because it was torn from the upper leather and this was my fault for putting too much stuff in it. My bad, I assumed that a $250 bag could hold a wallet, some make-up, a brush and randoms. Not to mention the bag is huge, so it should be able to hold more than a clutch! (She did however, let me know that I could hand sew the bag myself if I wanted to-really? Wow, thanks!) I also don't think it should have taken a week to get back to someone when you're not fixing a single thing on a bag that had multiple issues. I know the outside of the bag could have at least been fixed, if not the inside as well. All that to say, she offered me nothing after giving me this annoying news, except I could donate my $250 bag to charity and she would be happy to do that for me. Are you serious? So now I have a bag, that I could have gotten from any department store for less money and with a 90 day return policy, that I can't use for crap! I learned an expensive lesson and plan on taking my own advice. Macy's here I come! Reasons I wouldn't shop at Debutante in Scotts Valley:



-No return policy and this should have been explained to me at the time of purchase..

-She could have offered me partial store credit or tried a little harder to get it fixed, like ask her seamstress to hand sew it instead of the customer who paid top dollar for this bag...

-Or offered me something as an apology for my wasted time and dissatisfaction with the product from THEIR store...

-On another topic...they never have any jean sizes in stock! So basically they suck all around. What was I thinking?



I realize this is harsh and I have nothing better to do with my time, then whine about a store that I shoppED at, but a store should stand behind their product at least for 30 days. I mean I barely used the bag and I had it for no time at all. I wasn't trying to return a bag after a year or anything or even get full price back. I just feel Debutante should have taken care of a me, as a customer, because people like me are keeping them open. If they upset enough people who will shop there and help keep them open? I guess time will tell. It's not the first clothing store in SV to fail at that location. You have to take care of people in order to succeed.