More Info

General Info
At Freeway Insurance in Santa Rosa, CA, our auto insurance specialists are ready to work with you to customize a low cost auto insurance policy that works with your budget.
Extra Phones

Fax: (707) 387-3451

TollFree: (800) 777-5620

Payment method
cash, check, diners club, discover, visa, master card
AKA

Freeway Insurance Services

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
JJ
Jared J.

06/14/2018

Overall
Expertise
Professionalism

Classic bait and switch. Quote me one price. Then double it in person. When I reluctantly went with their policy. I was $14.00 short. Kila then said I could pay him back. I thought that was kind. Yesterday he called to remind that I owed him still. So i said I'll try to make it over to pay him. So today he texted me. Here is our conversation.

Him... Hey Jared, its kila. I paid that $14 out of my pocket, and i NEED you to come in and pay me back. If i dont hear from you, or see you by wednesday, ill have no chpice but to cancel your policy. Id hate to have to do that over $14, but i also dont lile being lied to.

Me.. Hey i didnt lie to u. I said i would try to get by yesterday. I was at court and i have a job. So between the two things. I was unable. That doesnt make me a liar. Actually it was your company that lied to me in the first place. But since i said i would pay you the $14 dollars. I will come by today. But don't call me or text me again.

Him...Thanks i look forward to seeing you!

Him...Just a reminder, we close at 5 today.

Him...Looking forward to seeing you.

Me...Hey i think i said dont text me again. So since u cant read and i can! Ill come by tomorrow since u said u have to have it by wednesday.

Him...Thanks, again im looking forward to seeing you! Sorry i cant read, too busy paying 14 dollars for you. Ill be here

Me...Think ur funny.

Him...Thanks

Him...I thought this was the joke. Its all good

Him...Im here. Come see me

Me...No its not all good. Now i will come by at my leisure. I have asked you once to stop texting me. Im not asking again.

Him...Yeah buddy sure. Keep your 14, your sad stories, and everything else. Dont come to my office ever again. Figure your game out. If this is how you treat strangers who help you out, theres no wonder why youre in the spot your in. Enjoy your 14 bucks pal. Lol

Him...Btw, youre blocked. Have a nice dau

This all happened on June 14, 2018 between the hours of 11am and 4pm.

Details

Phone: (707) 394-6671

Address: 320 W 3rd St, Santa Rosa, CA 95401

Website: http://www.freewayinsurance.com/office-locator/Freeway-Insurance-Santa-Rosa-CA-95401

People Also Viewed