Norvell Bass Cleaners

I picked up my $900.00, wine red, silk velvet, formal dress (the one that Norvell Bass ruined... they had spot cleaned it, leaving stains where there were no stains and ruined the nap) from Martinizing (just a 2 minute walk down the way). Martinizing was able to save this gorgeous dress! Wow! I then took it back to Norvell Bass (to the manager Sergio) and showed him that Martinizing was able to correct all of the damages his spot cleaner had made to it. But, what Martinizing went through to fix the dress is above and beyond amazing (they wet cleaned the dress, air dried it, and then hand steamed it and brushed the nap). The manager of Martinizing said that you never, ever spot clean velvet (that process stains velvet) and you never, ever put velvet thorough a machine (machines destroy the nap). You would think that the manager of Norvell Bass would know as much as the manager of Martinizing... no. Sergio was a HUGE JERK and didn't apologize. This is a HUGE example of a person STUBBORN IN HIS OWN IGNORANCE. DO YOURSELF A FAVOR AND GO TO MARTINIZING. Norvell Bass was not worth all of the aggravation. They cannot be trusted with beautiful clothes and their attitude is completely insulting.