Cool Cuts 4 Kids

There is not enough words to describe our horrific experience taking in our 3 year old daughter for her 1st haircut! My husband was turned off by the lack of professionalism and organization from the moment he called to confirm the appointment(Sunday, 2/15/2015) 20 mins prior. The person (Simone) eventually found our daughter on their log but was annoyed with us because she had trouble finding us. When we got there, it was the same person (she told us she remembers speaking to us on the phone) that had trouble again and would unfortunately be the one to end up cutting our child's hair! We gave her the benefit of the doubt but Simone had never once smiled at us, make eye contact, or attempted to make conversation what so ever! We were so uncomfortable that I noticed my husband and I making attempts to lighten the mood with nervous laughter and small talk, then standing well out of the way so she could focus on our daughter but she was not even compassionate to her either. It made us really upset because our daughter was the perfect little customer who sat still the whole time only to have this person senselessly hack away at her hair and with no regard to what we asked for. In hopes for her to be friendlier, we even had to remind her that this was our daughter's first haircut and we also wanted to make sure we will be receiving the "My 1st Haircut" certificate they promised and if she could save a lock of hair for us. Instead, I had to grab a piece of my daughters hair before it all ended up on the ground. On top of that, we had to run back in the salon after we left because she forgot to give us the certificate....Really??? Are we in a twilight zone?? Is this person real?? What else?? Our daughter had beautiful hair nearly down to her elbows but when we asked for a trim with specific instructions of cutting no more than 1 and a half inches, Simone chopped blunt random layers as high as chin length, randomly all over her head. I knew it went wrong from the first hack to the way she was cutting but it was too late. My normally out-spoken husband and I bit on our tongues for fear or ruining our daughter's experience too. Also, her hair was not blow dried fully so we did not see the extent of the damage until she woke up from her nap. All I wanted to do was hide her hair in a pony tail until I got over the shock. The only option to salvage this disaster was to cut her hair chin length but getting has to be a gradual process, trim by trim at a time because I was so traumatize. She would look good with any haircut to us (especially when she gets older) but in the remainder of her precious years, we had different plans for her and there are only so many looks left that we had envisioned for her. As of now of course she will always look cute to us but her new short hair definitely aged her to her already mature personality. I feel like she grew a year older overnight….that was what I was afraid of and definitely not what I was prepared for. Everyone who witnessed this incident with us was baffled as to how this person could've ever gotten her license to cut hair in the first place and even more so, how could any salon hire such a person. I've never felt the need to write a negative review until now in hopes to help others avoid the same heartache that we have had with taking our daughter here.

We first brought my son here when he was 11 months old for his first haircut and, excepting the haircut he gave himself last year, he has had every cut done at Cool Cuts. I have watched them deal with everything from a screaming toddler to an autistic child who was much larger than the stylist with grace. Some stylists are better than others, which is true anywhere, but they are always professional and kind to the children. I don't love that they push the haircare line, but every salon does that, so I just brush it off. My now 5-year-old son loves going there and playing games while he gets his cut.