Beverly's Fabric & Crafts

Like all Beverly's, the selection here is far better than a Michael's store, but this Beverly's is always low on stock for the art supplies and overstocked on the decor. They always seem to be out of that one item I came in for, though they do have a lot to choose from for an alternative.

The biggest let-down here is the service, sadly. I'm used to Beverly's having staff that are happy to be at work because they love fabrics and crafts. Most of the staff here act like they can't wait to punch out and spend more time chatting with each other than helping customers.

The last straw was being asked to wait 5 minutes for a supervisor for an item return, which was fine, but after more than a 20 minute wait I asked for the supervisor to be paged again and was told "I can't force her to come down here" by a short young woman with black hair that I'd been watching do everything she could to ignore customers for the last 20 minutes. I had no hostility towards her in requesting the supervisor be paged. I understood she was unable to authorize a return (which is another staffing issue to be sure, but not her fault), but to give a customer attitude rather than sympathy for waiting so long was uncalled for.