Fairmont Cleaners

Two words: STAY AWAY. If I could give NEGATIVE stars I would.



I recently moved to San Leandro, from San Francisco and needed a place to take my uniform to be cleaned. Fairmont cleaners is conveniently located near my house so I decided to give it a try. I dropped it off on Saturday at 9:20 A.M to a gentleman who I'm assuming is the owner/manager. He happily took it and said that it would be ready by 2:30 P.M. I returned around 5 P.M. where I made my first mistake by not checking the items first before taking them.



Come Monday when I'm getting ready for work, I take my dress shirt and suit out of the plastic cover and notice a smell around the armpits of both my suit and my shirt. In addition I did not feel the starchy feeling in my shirt or the light chemical smell from either items. That's when I realized that the gentleman had simply pressed my clothes without bothering to properly clean them. I wen't back to the cleaners later that day, extremely perturbed with suit in hand. I explained to the gentleman that the suit was not cleaned and that you can clearly smell the deodorant around the armpit area.



I told him I would never do business there again and demanded a refund. He responded by pointing to the sign that said they are not responsible for articles once it leaves the store. Infuriated I told him that he cheated me by making the clothes appear as if they were clean by simply pressing it. The gentleman pretended as if he didn't know what kind of smell it was, however I find that unbelievable for someone who works around soiled clothing. He even said that he did me a "special" favor for "cleaning" my clothes on a Saturday because he had no other employees to help him. The gentleman refused my demand for a discount for a second time and with that I was done with the situation and took the $15.55 loss.



I will take my suits back to my cleaner in San Francisco where I KNOW they will be cleaned.

I paid to have my suit trousers hemmed because the stitching failed and I had to make and emergency repair with a stapler. I brought the pants home and wore them a few days later only to find they only repaired 1 leg. I brought them back to get the job done right. When I picked them up they charged me again! I had to pay or give up my pants. This time when I got them home I saw that they didn't even remove the staples! I'll never go there again