Larrondo's Auto Center

Hi Jspace! Wow - what a compliment! Thank you so much for taking the time to write such a kind review! It’s pretty incredible that we get to take care of your entire family - from your brothers and sisters, to mom and extended family! We’re definitely the lucky ones when it comes to getting the opportunity to keep up with what’s going on, and caring for the 8 vehicles that keep you all safe and on the road to your next adventure! Thank you again for your kindness, we truly appreciate it! THANKS! -Aleigha Larrondo

Hello CarlitaSophia! Thank you for taking the time to write a review and share your experience. I am very sorry that you feel we did not meet your expectations for service, even though we had a longstanding relationship with yourself, your fiance, and even your sister/brother-in-law (we had even gone so far as to assist you in providing information regarding your previous vehicle for your lawsuit against the other shop you have publicly reviewed as well). The things you were dealing with were very frustrating, and even aggravating (I know I would feel the same as you!) and I can understand how things regarding your vehicle are not the most “fun” to deal with. Especially when your “new-car-to-you” car (as your last one was ruined via the last shop experience you had) resulted in it’s own issues as well, it’s a lot to take in. I want you to know, as a woman and as the co-owner of Larrondo’s Auto Center, Inc., we have a zero-tolerance policy for treating any customer, man or woman, in an offensive, objective or disrespectful manner. All of our calls, emails and texts are recorded electronically, so I had a full trial of the multiple communication attempts made by the Shop (Andrea, Carlos or Myself) and your Fiance (who you specifically selected as the only point of contact for your vehicle and it’s care/repairs, you hadn’t listed yourself to contact) as well as recorded approvals by phone for repair/diagnostic approval for your vehicle. After multiple contacts to let you know the vehicle was ready for pick-up, over a week’s span of time, they were not returned and we were getting concerned (and this is also where our vehicle abandonment policy comes into play, and this is a shop-wide policy). I know from there, your brother in law came to the shop to pay for the vehicle for you (to help you), as well as resolve the fees that had been charged. I am deeply saddened that our relationship ended in such a manner where you became angry and wanted to retaliate for actions that were only instructed and approved by your fiance and/or yourself at drop-off; we would never repair your vehicle without your consent! I hope you are doing well, and I hope you’ll give us another chance to provide you excellent service. Please let me know if there is anything we can do for you! -Aleigha Larrondo (aleigha@lacsalem.com)

Hi Vancebo! We love it - short and sweet! Thanks for being such a wonderful customer, and taking your time to give us a shoutout here online! We truly appreciate it, and look forward to seeing you again! Take Care! -Aleigha Larrondo (aleigha@lacsalem.com)