St Cloud 192 Pet Hospital

Back in May of 2015, I took my Blue Heeler to the Saint Cloud 192 Pet Hospital to get neutered. After I dropped him off, they called and advised that he would need a more invasive surgery. They could not locate his testicles and they were possibly lodged in his abdomen, they said it was really cancerous if they were stuck. So of course I tell them to do it. A few hours later I receive a call, they were done and they did not find the testicles. They said they were either taken out before he was sold to us, or he was born without them. Fast forward to October of 2018. I took my dog for a second opinion after being paranoid and feeling some lumps on him in that area. I took him to Narcoossee Animal hospital and saw Dr.Mulero (huge rave - he is the best). He did a testosterone test on my dog before doing any kind of surgery. The levels were extremely high for a dog that was neutered, which meant he still had his testicles. At this point, I went ahead and scheduled the surgery for my dog with Dr.Mulero. He found them, took multiple pictures of everything during the surgery to show that they were still in there, and how he found them. I called St.Cloud 192 pet hospital and explained the situation (to Dr.Adkins who handles the customer service situations). He was not understanding at all and couldn’t comprehend why I didn’t bring my dog back to them to fix the situation. He said that they had a new vet there that could’ve handled it, and that they are really good at what they do. As if I was supposed to trust their vets at this point. I told him I was concerned about my dog because I was told it could be cancerous if left in there for a long period of time, he then proceeded to tell me it doesn’t get cancerous until they hit about age 5. I was dumbfounded at that answer. As if that makes it ok. We could not reach an agreement for my refund, so instead of taking the money I decided to let our community know about this issue.

Awesome prices, Awesome Staff, Been going here for 4 years and could not ask for more. Thank you for taking such good care of my fur babies all of these years.

Clean low cost vet. Very nice office staff. I had a wonderful experience there I can't see why anyone would complain. They don't even charge you a vet visit for shots

Took my two kittens in for a surgery and they killed one of them. Then they refused to give me afund and wanted to charge me for an autopsy. I am very heart broken not to mention my two toddlers that don't understand why our kitten died. Please don't take your animals here. Please go somewhere that will properly care for your family member.

I took my cat Googles to St Cloud 192 Pet Hospital initially due to an abscess/infection on his face. The first time I was sent home with pills and ear drops... After some time it did not clear up... brought Googles back again...Again I was given ear drops and more pills,,, After finishing the second round without success I brought him back a third time.... This time unlike the last 2 times Googles saw a woman doc.... Ignorance is bliss right???? she made me feel like the WORST mother ever..... via her body language ie the disgust on her face and the judgmental words.... "this is going to take a lot more than pills and ear drops to clear up" Did she not listen to what I was saying??? Honey your Colleges did this to my Googles... and NOW you are going to sit on your thrown and cast judgment upon me????? Even the staff is miserable... Speed of the leader speed of the crew. Guys if you want someone who really cares about your babies like you do... Go see Dr Segota at Mayfair John young Pet Hospital.... 407 932 4040 .... 1161 Parnell Street. Kissimmee FL 34741

After been a customer for over a year the new fee for prescriptions that you don't buy from them is $3.00 per medication. Just for them to call-in to the pharmacy. The last time I was there with my dog was on February and never told me about the new charges. WHAT A RIP OOF!!! One way or the other they want to make the money. Feel that is more a business than helping you with your pet. When I go to my doctor they fax my medication direct to the pharmacy with no charges. DONE WITH THEM AND NEVER RECOMED THAT PLACE TO ANYBODY. I'm very upset because my poor dog is really sick and they didn't care that I walk away without the medications. But I pay my bill and a shampoo a total of $47.00 that if I'm know won't paid, because the purpose of my visit was to get some medications to help my dog. MONEY IS MORE IMPORTANT THAT YOUR PET!!! SOOO SAD FOR PEOPLE THAT YOU TRUST TO CARE FOR YOUR PET.

The doctor we see is Dr. Pilip Roman for our dog, he's a nice doctor. The visits aren't too long. he's been able to find low cost prescriptions even though we have to go to two different pharmacies plus medicine he gets from the hospital itself. The place it's a bit far from our house but the overall service is good for the price. The only thing is that if one doctor sees your pet and your pet needs refills another doctor cannot approve the refills even though they work at the same place. the ladies at the phone are helpful however they put you on hold for too long, at least the several times I've called that's the way it has happened, not sure if it's all the time. As soon as they answer it's like Can I put you on hold even if you just want to ask one simple question. What I do its that if it's a quick question, I'll let them know it won't take a min of their time that it's a quick question and they usually stay on the line to answer it. We used to go to Mayfair in Kissimmee off of John Young Prkwy and they were just too expensive with their medicine, and they always wanted to charge an arm in the leg for the medicine. This Pet Hospital looks for the lowest cost and that's why I like them even though we have to drive like 40-45 mins there.