American Appliance Repair Inc

Don't get ripped off!



Today we had a service man come out that was very nice, but the surprise came after 7 minutes and no parts replaced. The tub on my washer was off-center and all they did was shoved it back in place. The job was complete, no parts to replace and no labor rates ever discussed. Then, he says your bill is $98 dollars after stating that the washer looks brand new and didn't need any WORK - say what? Less than 10 minutes, no sweat, no parts, no discussion prior to beginning about labor rates and hit with a large bill. We agreed to a $59.95 service fee over the phone - not be taken by a $98 fee - again no parts, nothing broken, only one push of the tub and thats it. NOT HAPPY!



Then, when you call in to state that you are not happy with the labor rate because nothing was broken and all they did was push the tub over, the lady became very rude. When I stated that I would have been okay with paying the service, but should not have paid the additional amount for 7 minutes of time she stated very rudely, "what do you expect, you got it fixed and the labor rate is not based on time, but by the job". Can you see where this is going?



If you ask to speak to the service manager Mr. Stevens, they tell you that he is out of the office and you need to call back tomorrow morning.



I would not recommend this company to anyone! I encourage you to look at other companies that will value you as a customer and not try to take you for as much money as they can. Stay away from their DOUBLE TRUCK - 2 page ads in the book that deceive you into thinking they will be an honest company that serviced the community since 1975. So much for believing that the local guy is someone that you trust not to rip you off in a close nit community.



I will be filing this with the state commission and hope that you find honest service somewhere else.