AT&T Store

I am furious that after 13 years of having ATT and being a satisfied customer, that was all changed after coming here. I added a line and put my wife on my plan and traded in her old phone to get her the new iPhone 11. The gentleman who helped us completely messed up our trade in and here I am months later being told I have to pay full price for a phone that was supposed to be free. On top of that I was having to contact ATT last month to cancel an insurance plan for her phone that had been promised to also be included for free. From beginning until end I did not get the things that were supposed to be done and also getting charged extra on my bill for things I didn't want. I'm in the middle of trying to get this fixed and ATT customer service said that the store has to escalate and fix my problem since that is where it originated from. It's kind of hard when I can't even get ahold of the sales person to fix said problems that were initially created by him. I am borderline ready to file a corporate complaint against this store after experiencing this many issues. Let's hope that things will get resolved without me having to spend hours on the phone.

Slow is an under statement for this store. They must not have management in the building to actually make them work. All I needed was a Sim card and they took over an hour! Never again.