Ems Home Furnishings

Buyer Beware! Horrendous customer service. Couch had flaw covered under warranty. We provided pictures and information as requested. Took months of constant calling--they would not call back. Ron the Manager promised to follow up and never did. Very disappointed.

I bought a recliner 16 months ago. It came apart and I stopped by the store to see if would be repaired. Ron Anderson was very nice to me. He followed up with the manufacturer and found it was no longer in warranty. But suggested he have it inspected to see if there was anything they could do. They fixed it and when I asked what I owed them he said no charge. Needless to say I was a happy customer!!

Bought a sectional in January. Sent a different one than what we ordered. Ron told us to take it and rush ordered another. 4 weeks later rush reorder not in. Calling, calling, calling only to find out, reorder was NEVER ordered!!!!! Canceled the order and was give refund on April 24. Waiting, waiting, waiting, no refund. Refunded a second time. Waiting, waiting waiting, no refund. Went into the store with credit card in hand, ran a third refund, STILL NO IN MY ACCOUNT! Thrives! What else would you call it! Maybe the District Attorney's office would like to get us our refund?

I bought a couch and love seat combo in January. The store said that they needed to order the love seat that went with the couch, and gave me to floor model of the couch in the meantime. The love seat never showed up. After two months of calling repeatedly to ask for updates on it's delivery, we were finally told they were unable to obtain the love seat and that we could pick out another set. We chose another, again being told they had to order the love seat. FOUR MONTHS LATER I eventually gave up and got a refund. The excuses Ron gave me for why the love seat never arrived ranged from 'the truck broke down just outside of LA' (after being told it was coming from Sacramento...okay) and then when the truck was up and running, it arrived in Redding and... Surprise! The love seat wasn't on the truck. Through all four months Ron insisted that he was just as desperate to get my product WHICH I HAD BEEN FAITHFULLY PAYING ON FOR MONTHS to me. If the vice president of the company is wholly unable to fulfill TWO orders made by the SAME customer after SIX MONTHS... I don't know what to tell you. The day our refund went through we took it to Evans and found better couches for the same price which days later are sitting in our living room (and the couch was on back order!)

Don't waste your time at EMS. You will regret it.

Ron has sense fixed the issue and stood by his product and reputation. Thanks Ron.They give a 1 star because they convinced me to buy a extra wide extra tall chair and stated it would last me for a very long time. Well less then 2 years the chair started to to lose support. I turned the chair over and there is a 4 inch gap on each side of the extra wide chair. So imagine to my surprise that the chair has the support of a normal size chair not a extra wide. I contacted the furniture store twice to see if I go to them or what the next step is. It took over two weeks and I finally got some one to help me with my 5 year warranty. They stated everything should be done through the warranty. Well it is now October 08 2012 and the manager Thomas just told me that he and the owner (George Harmon) just decided that they can no longer make things right. Do what ever I need to do. George Harmon owns Red Carpet Experts, He owns the big furniture box 86 and the other EMS Furniture. Don't trust this owner he does not honor his warranties or value his customers. Robert Fetty