Exeter Healthways

I have been a patient here for almost 20 years, and I have been very pleased overall with how they do things, and how they treat me.

I reviewed my doctor, Eric Newman a few years ago. This review is for the practice since Penn State Health, St. Joseph bought Healthways. Having a stroke means that a patient is even more dependent on doctors and their practices. Unexpected changes are stressful, and stroke survivors do not need stress; hypertension is the primary cause of stroke and TIAs (mini strokes).

Taking two of my BP meds a day caused me to run out before I expected. When I call Healthways, the prescription refill line recording said I may have to wait 48 to 72 hours for my refill to be ready; not what I wanted to hear. My lack of planning (who runs out of essential meds?) is not Healthways fault, but I was desperate and called the triage line. I left a message explaining my problem. Within a few hours CVS pharmacy had my order ready for me to pick up. Healthways has some terrific nurses handling triage for them.

Not wanting to run out of drugs again I called the Healthways prescription reorder line and left a message. (You need to have confidence in your doctors office to leave phone messages; the recorded message says "Please do not leave multiple messages.") The next day Blink health sent me an email saying "Thank you for refilling your atorvastatin." Healthways sent CVS my refill order; Crystal at CVS filled the order and charged it to my Blink account, and it was ready for me to pick up at the pharmacy. That is great service by the businesses I depend upon to keep me healthy, and to keep stress out of my life. I expect my camp physical next week to be just as pleasant an experience.

Very disappointed with this organization. First of all, they moved and I was never notified though my address has not changed for the past four years. My phone and email still work also. Found out today when I went for my afternoon appointment via a note on the door. I arrived at the old location 30 minutes early. Once I read the new location off the door, I plugged it into my GPS but that had me driving around in circles. I then called the office but they put me on hold so I parked the car and started to walk and asked the local businesses where the new place was...in 72 degree weather. I was 15 minutes late and was told I had to reschedule. I think I would not have minded the inconvenience if I felt that the office staff had some kind of empathy with my situation. Second, I have not been able to make an appt for months now...I would have seen the flyer then. Jena Pinkos is no longer there anyway, so good-bye Exeter Healthways!

I have been using this place as our family dr for about 7 years, now and I have never, ever had a single problem with them, at all. The staff are always very polite and friendly, and interact with my children and remember us all by name even if we aren't there for our own appointment. They always have a smile and I have never experienced any bad customer service like the previous poster. My dr is delightful and the rooms are always clean and the amount of waiting time has always been minumal. If we've been really sick they've always seen us at the end of the day and if there is an emergency they've always been able to help with any necessary paperwork or referals or info at the drop of a hat. The doctors who aren't my regular dr, have all been friendly and my children have done well in their hands as well as in the staff nurses and assistants. I wouldn't switch doctors unless I moved too far away to go here, I really like this place a lot!

I am very disgusted with the amount of customer service from front desk employee MaryEllen. I called to schedule an appointment and right away she interrupted me stating "I'm booked for today, we can't see you today." I wasn't asking for a specific day, I was asking for the next available. She advised me to call first thing in the morning to see if there were any openings, and would not schedule an appointment for me even after I told her I was ok with waiting until the next available spot at the end of the month. I work in the dental field, occasionally front desk and would never treat a patient the way she does.