Little Stinker Septic Service

We called out Little Stinker because we were having a problem with our septic backing up into our basement. I called the office and they said they would have someone out and it sounded like a rooter issue. When Tim arrived onsite my husband brought him down to our basement and showed him our pipe clean out and where the water was coming from. Tim recommended that we pump our septic to clear up the problem even though it had been pumped one year prior. He said that if there was a clog, when he pumped the septic it would clear. He pumped it and we paid right around $685.The following weekend we started smelling septic again. We went down into our basement and found that the same problem was happening. I called Little Stinker and let them know that the issue hadn't been resolved and they offered to send someone out on Monday to take a look. We repaired the problem before the tech arrived because we have a family and needed use of our bathroom. It turned out to be a crack in the main line right where the leak was happening. When their technician arrived on site, we showed him what the problem was and how we fixed and informed him so that he could bring the information back to the team in hopes that this would be a good lessons learned for their team. When the technician asked for $65.00 I told him that the office would have to call me to discuss payment. When the office gal called to talk things out, we informed her of our experience with Tim and noted that we were disappointed as we thought we had hired a professional and trusted their opinion. By the end of the conversation she called me a RUDE BIT*H and hung up on me. If you are looking for a professional to give you advice about your septic tank. This is NOT the place to go. The office staff was rude and the technician they sent out did not bother to do discovery or make any other recommendations than the expensive option of pumping a tank that didn't necessarily need pumped. Worst customer service experience EVER