Ray's Plumbing Inc

We called about a slow and clogged toilet. Plumber snaked a long distance and opened up the clog. They recommend we need a better commode but the one they had on the truck was a $500 Kohler. We will buy one on our own and get it installed. The charge was $150.

We could hear a leak in the walls in our master bathroom shower, so we called



Ray's Plumbing to come out and see if they could repair the leak. We had the



water shut off when they got here, so they turned it back on and listened around



for the leak. They told us that they agreed that there was a leak, but the



detection equipment was not available until later. They told us fixing the leak



would likely cost $800-900, or we could have a re-pipe done for $5000. They left



and said that they would call when the detection equipment was available. They



charged $59 for the service call and $92 for "diagnostics". I understand and



expected the service charge, but to charge $92 dollars to tell me what I told



them over the phone before they came out (i.e. I have a leak) and call it



"diagnostics" is unacceptable and a rip-off. We called the owner to complain, but



he just told us that his guy was here for an hour and that is the cost. Most of



the time he was here, he was trying to track down the detection equipment. I



would not use or recommend this plumber.

UPDATE – Dave at Ray’s plumbing sent us a letter in reference to this review. The letter stated that they had stopped the charge to our credit card. They basically explained that there was a misunderstanding of the events that took place and they apologized for things not being explained properly. We are pleased that the company took the time and effort to rectify the situation and send the letter. I have updated my rating accordingly. I believe that issues will arise for all companies no matter what the industry, but the sign of a good company is one that is concerned about customer satisfaction and makes the effort to provide it when an issue occurs. Thanks, Dave.