Sequoia Family Medical Center

My family & I have been using this facility & are very content patients. Very professional & compassionate respectfull informative. Drs are very nice clean good personality & work together, take excellent care. I have trust in thier oppinions & appreciate Dr patient confidential relationship!

The clinic always needs repair, but the worst part is the unprofessional attitudes of some (but not all of the P.A. there. The walls are paper thin and you can here EVERYTHING they say. I asked to see a specific PA for a breast exam because a family member had recommended her, when I was sitting in my room she stood outside my door and quite loudly reprimanded the nurse for allowing a patient to request her. She rushed through the entire thing and RAN out even after I asked her to take a look at my ears because I was having earaches, it was very awkward.
I cancelled my appointment with her because I was uncomfortable being treated like an annoyance. When I came back I heard the same rude comments, " treat them and street them," Referring to patients as weird, commenting on patients breasts hiked up to their chins.
Where's the professionalism? I don't ever want to go back, their bedside manner is highly lacking and they need to work on their compassion and treatment of people!

The actual doctors are a hit and miss. I came in with acne vulgaris and they told me it was an allergic reaction to nuts, I didn't even eat nuts that day. I ended up having to go to a dermatologist to find out what I had because the medicine they gave me caused an adverse reactions despise me telling them that it was no inflammation or an allergy. Some doctors are really good though and genuinely care but the reception and wait time is freaken ridiculous. I had anice appointment at 5pm. I came in a 4:30. People that arrived as walk ins were seeing seen before me, so at 5:10 I asked why and the lady upfront says that she "missed" my name and marked it as if I missed the appointment. I was literally I'm the waiting room, waiting to be called, standing up (because they lack seating as well) & it's past 6pm and I'm still waiting. About 8 walk-ins have been called after I spoke to her so I don't know what the heck is going on, but this is a freaken joke. If you value your time, don't waste your time here, you'll probably get faster service at the ER, seriously.

The actual medical care providers do a fantastic job. The office management is not so easily defined. They are never friendly. I never get my prescriptions faxed. I always have to call and remind them. This is now the fifth day I have gone without receiving my prescriptions. I've called a total of eight times. A woman on staff admitted they lost my chart. Instead of trying to correct their mistake they continue to ignore me. Tomorrow I guess I will have to go back in and hopefully they will feel more enthusiastic about doing their jobs. The people working in the office obviously do not care about the patients. They are obviously not well organized and not capable of fulfilling the needs required for this job. I suggest replacement of at the least, the person in charge of the office staff.