Days Inn

Great hotel for what we needed. Went to our son's Marine boot camp graduation. We just slept there and clean. Everything you need if all you will be doing is sleeping.

We stayed for one night and were very disappointed. The room was clean enough, but I did wonder why there were ashtrays in a non-smoking room. The evening check in went fine and I made sure to ask some questions about the breakfast because we have some dietary needs. The TV remote did not work, but that was a minor issue. We have three complaints - one of them major. 1. The room is very bright at night. I understand that they put security lights up outside for safety, but they should have a curtain in the room that covers the window enough so that there are not streams of light shining in all night. 2. We were very misinformed about the quality of the breakfast. Literally walked in, saw what was it was like (after specifically being told it had protein - sausage - there was none to be found) and walked out without eating. 3. ******There was no hot water in the morning!******* This was the biggie. I called the desk and they said they had a guy down at our wing so they would have him come in the room to fix it. Not sure how he was supposed to do that, but we waited for a while and nobody came. Ended up washing my hair in the tub under freezing water. No guy ever showed up. All of this put us behind schedule, of course. I complained at checkout, but nobody there is authorized to refund a night's stay. In most hotels, our money would have been refunded immediately. They told me to call back after 11 am when the manager would be in. I couldn't call then but did get in touch later. Manager was still not in - he has several other properties and apparently spends very little time at this one. Bottom line is that our money was not refunded. This manager does not care about his customers. If I had known that we wouldn't have hot water in the morning to get ready we never would have stayed here. Never will again.