Quest Diagnostics

Based on other reviews, I was expecting the worst. I was Very pleasantly surprised. The women working there were ALL friendly, professional, quick, fair and humorous. I arrived at about 11:45 on a Wednesday and I was in and out within a half hour. I did not have an appointment. I will be back for future needs.

Most horrible expirience ever!!!!! Rude!!!!' I came had an appointment and they treated me as a walk in!!!!' Than they saw me after another patient that came in as a walk in after me.

**BEWARE! THIS IS THE WORST, MOST UNPROFESSIONAL QD SITE YOU CAN GO TO!!! YOU HAVE BEEN WARNED...**



I was asked by my employer to go and get tested at this location, and it has been nothing short of a NIGHTMARE, and it even cost me a Full-time job position! When I first went here, I noticed a patient come in and raise hell over a sample they had submitted, for which the person who collected it had never filed paperwork for. It was as if it never existed. I went to take my drug test, and the first time I didn t have enough urine in the cup. The cup they collect in was a lot bigger than at other QD locations I had been to in the past. So I went out for an hour in the waiting room, drank lots of water, and went a second time. Still wasn t enough urine. So I got serious, since I was only being allowed one more shot at my drug test. I sat by the water cooler and drank water non-stop, I easily drank over 20 cups of water within a two hour period. I went, I produced enough urine for the test, but this time the temperature was too cold. The woman still placed the label on my sample, and said she would send it in, but she didn t think they were going to test it. One week goes by, still no result sent back from the testing location. My employer says the site that took my sample never sent the affidavit to the testing place to release the results. I try to call the location, the phone is CONSTANTLY busy! THEIR PHONE NEVER RINGS, YOU WILL NEVER REACH ANYONE HERE BY PHONE!! So I went, toddler daughter in tow, to resolve the matter. When asked about the phone lines being busy and my employer trying to reach them ALL WEEK, and even me trying to call various times that day, she said the phone line doesn t go to her, that it goes somewhere else and she isn t responsible for it. SO WHERE DOES THEIR PHONE LINE GO?? The woman insisted the fax was sent, and after making me wait so she could help OTHER people, showed me the fax sheet. I then called my employer, who requested they give the fax number to them, to which she said she wasn t allowed to do. Another woman came to the front when my employer called me back with their testing location on the other line, and talked with her, with much hesitation at first. They then tried to justify their incompetence by saying my urine wasn t the right temperature, and that the test site couldn t test it, but then why slap a label on it and send it in? So my employer said they talked with the testing site, and had worked something out where they would be running the test and get back to her with the results...the test they were ALLEGEDLY not willing to do to BEGIN WITH because of my urine temperature! But anyways, come to today--Wednesday-8/21/13, I get a call from my employer saying that they rejected my urine test, and I am no longer able to be hired as the result of my urine being the wrong temperature. I went through ALL OF THIS, when the woman that took the sample from the get-go could have just called my employer and told her I needed to test again, that it was the wrong temperature! Even though I did not test positive or negative FOR ANYTHING, because they REFUSED TO TEST MY URINE, this counted against me as an UNFAVORABLE RESULT, and I am not able to be hired by this employer for at least another 90 DAYS--but what gets me, is HOW WAS MY EMPLOYER CHARGED ANYTHING FOR A TEST THAT WAS NEVER CONDUCTED?? I am still in shock that I CANNOT test again with my employer, and I HAVE NEVER DONE DRUGS, and this test site was CLEARLY INCOMPETENT! There was even a woman who came in when I disputed over my test results, whom they needed to get another vile of blood from because THEY DIDN T DO IT RIGHT THE FIRST TIME! But now I have to lose a job because of their INCOMPETENCE and LACK OF PROFESSIONALISM! Find another QD location, but PLEASE do not go here! YOU WILL REGRET IT, AND MIGHT EVEN LOSE YOUR JOB OVER THEIR INCOMPETENCE!