Carpet One

It took them three weeks to put together a job they said it would take DAYS to do. THey kept telling us they could have our floors installed by a VERY SPECIFIC DEADLINE we gave them, kept saying, "Oh we have that in the warehouse, it won't take more than a day to get it done"- Turns out the warehouse is in another state, and they have to ship and then acclimate before they can install the floors. They waited until THREE DAYS before the deadline to even order the floors, so given the shipping and acclimation period, of course they aren't installed by when we told them THREE WEEKS IN ADVANCE that they need to be done... I am completely disgusted with their service and would NEVER go back to a bunch of liars who just want your business and don't care about your needs once they get your money.

Very poor service received -- Would NOT recommend: This has been one of the worst purchasing experiences I have ever had in my entire life. I have received poor product advice, incorrect expectations regarding the product warranty, and the installers took twice as long to install the carpet as promised and damaged some of my furniture in the process.



I have complained to their executive management (parent company Floors Inc based in Southlake, TX) and they have not resolved my problem.