Custom Sound & Video

They didn't show for their first appointment, diagnosed over the phone, which turned out to be wrong. came today and was there for 10 minutes and said he could fix it but didn't have the experience. My wife and I both missed a half day of work waiting for these second rate, no experience company to do nothing but waste of time. They are the worst company I have ever delt with. Even using foul language over the phone with me. Steer clear of these scam artists.

They basically do warranty work for…



They basically do warranty work for electronic companies. and after two LG techs (not theirs) tried to fix my LED/LCD HDTV and fail due to the fact the thing kept doing the same thing. Then on the third try, they called ( the LG train techs) and said it was a waste of time and never showed up. Then after numerous calls to India (ugh) they finally offered to send the same incompetent tech back. I said no flippin' way , send someone else, so they sent Custom Sound and Video. They where very professional and competent. They had the parts in just a few days and fix my UN-fixable new TV in less than an hour. It works flawlessly and I have a smile from ear to ear. They are the best repair facility I have EVER dealt with. My hat is off to them and a huge thanx!

Evidently this business is listed as a repair service thru Best Buy; but 1 week before a scheduled repair I received a call from this business letting me know that they would not do the repair. Instead the person from Custom Sound and Video told me to "go online and look it up"! All of this because the person that called me at 7:15am said that my TV was still under warranty?! Well, I hope it is, considering I paid for an extra warranty, but this company doesn't do that kind of work. Best Buy needs to evaluate who they contract with! One other thing, the call came in at 7:15am, I guess I sounded busy, because the person from Custom asked if he was keeping me!! I told him I was in the midst of making breakfast! Sorry, I'm not ready to be on the phone and taking orders from a repair service that doesn't provide any service at 7:15am!!