More Info

Arizona's First Choice Security.

General Info
Since 1985, AAA Alarm & Security, Inc., a bonded and fully insured, state-wide full service security firm, has been Phoenix, Arizona's first choice for commercial, residential and industrial security systems. We offer affordable rates, professional installation, and free transition from your current alarm service. We also offer solutions for business security. We can do everything from installation to monitoring. Our systems can even include video surveillance and fire safety equipment. We specialize in: • Video surveillance systems • Security and fire systems monitoring • Structure wiring • Commercial fire alarms • Access control systems Our professional installation department can design all types of security from a single intrusion alarm to a state-of-the-art engineered access control system. We can even set your system up so that you can control everything from your smartphone. Call AAA Alarm & Security today for a free professional security consultation and a free estimate.
Email
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Brands
Cctv, Residential, access
Payment method
amex, discover, master card, visa, cash, check, debit, paypal
Neighborhood
Deer Valley
Associations
BBB,Better Business Bureau
Categories

Reviews

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SC
Steve C.

12/27/2016

Overall
Service

I was a customer at AAA Alarm and Security for 6 years. They provided the monitoring for my home alarm system. At one point they changed companies that monitor the alarms. When I would set off my alarm no one would call from the monitoring company. I complained to AAA and they ignored my complaints. Here is why they CAN ignore complaints. When a customer signs up for monitoring service, they sign a yearly automatically renewing contract agreement. Lets say that you sign in January. The following year, the contract renews automatically in January. Let's say in February following the first renewal you are unhappy with the company's service. You are bound to payments until the following January. I had to pay for 9 months of service AFTER I disconnected my alarm system from their monitoring service. I found another company that has a yearly agreement containing a 30 day cancellation clause. This company has complaints in other places on the net. AVOID.

CS
Curtis S.

01/30/2016

Overall

My father's experience is similar to the below complaint. They mislead an 80 year old man by not being clear that he had signed a auto renew contract, so he couldn't cancel since every time we called they said he was under contract until October, and the same every year until I found out the facts.

After calling to cancel, I was informed that in Sept., my contract automatically rolled over for another year and that I owe an additional $292.15 for service after I terminated. Since they bill in three-month increments, I am paid through Dec. 14th, 2014. There was never any mention of this contractual provision either verbally when I signed nor in any email advising me I had rolled over for another year. I feel this is completely underhanded and their way of squeezing me out of more money since they are angry that I left.

Details

Phone: (623) 780-5755

Address: 1815 W Crest Ln, Phoenix, AZ 85027

Website: http://www.aaa-alarm.com

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