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10/11/2014
For Pizza Hut on 8776 Thomas Drive, PCB. I placed my order online in order to get the $11.00 any pizza deal. I placed the order and the delivery was pretty quick. However our order was wrong. One of the pizzas was correct. I ordered a thin crust on one , and a pan on the other. Both of them arrived as thin crust. I doubled checked my email before calling them to make sure I didn't mess up the order. I called and had the misfortune of speaking with a person who identified himself as a manager, named Ronnie. I advised him of what had happened in hopes of getting them to bring the correct pizza. I was told they were out of all pizza except thin. (This sounds impossible to me). He claimed he tried to call me. My phone was right beside me, no missed calls with my 5 bars of service. I have never had a missed call in my house.He then proceeded to tell me that it would take him 3 hours to make a pan pizza. My daughter asked what he was saying while he was still on the phone and because I used the words BS to his call. He advised me not to speak that way in front of my daughter. My daughter is 22. I told him it was not his business how I spoke with MY kid regardless of age. He was rude, unprofessional and a liar. He lied about running out, they didn't want to bother. He lied about calling. He questioned my parenting skills. If he were in front of me it probably would have turned out bad. Absolutely the worst experience I have ever had with a restaurant in my life. The call ended with both of us yelling FU to the other. I have never been so disrespected trying to spend money in a place that should want your business. I doubt I ever give this chain my business again and I will tell everyone I can about the guy who calls himself Ronnie (All Day). He even said that to me everytime I said his name, (Yep, All Day Long).
Details
Phone: (850) 233-8300
Address: 8776 Thomas Dr Ste 1, Panama City, FL 32408
Website: http://www.pizzahut.com
More Info
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Cuisines: Take Out, Pizza
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