Caliber Collision

I am filing a formal complaint with the Better Business Bureau. I am Soldier in the Army and Caliber Collision used a “Bait & Switch” tactic on me.



I brought my truck in for minor body damage resulting from a vehicle collision. My truck had other minor damage I had never gotten fixed as it was below my deductible. The service advisor I spoke with, Dan K***, assured me both scopes of work could be done, and a separate quote would be generated. I thought this was amazing as this would save me from having to pay for a rental vehicle a separate time for the additional scope of work, two birds/one stone as it were.



I never received a second quote. A few days later I dropped off my truck; Dan seemed as if he had not remembered to generate the second quote. When I questioned Dan about the second quote, he told me he would get the quote out to me that evening. That evening he sent an email saying Caliber Collision would not do the second scope of work as it was too small and too difficult, i.e. there was no money in it. That was the whole reason I was trying to roll it in to the first scope of work. The inability to do the second scope of work would have been fine; however, that should have been clearly communicated before I dropped my truck off, before I rented a vehicle out of my own pocket, and before I got my insurance company to disperse payment for the first scope of work.



Caliber Collision said they could do the work, then assured me they would follow-up, then switched and dropped the second scope of work last minute: quintessential “bait and switch.”