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- General Info
- At Car-Mart, you can shop, purchase, finance, and make payments in one convenient location. We offer quality used vehicles, low down payments, affordable financing, and friendly service which is why we earn the repeat business of so many customers.
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- BBB Rating
- Payment method
- financing available, cash, discover, master card, visa
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Reviews
07/18/2018
Customer for 2 yrs+. I hated dealing with the last manager & had a good impression of the new one. My car is pretty much dead in my driveway. I talked to Rae who is great & got me in touch with manager Bob to get approved to get parts ordered to fix my car. On Thursday July 5th, I was told that they would help me so I went on Friday, July 6th. A parts list was given to Becky & she told me she would text me a price. No text/ call. I was told I had to pay 1/2 to pick up the parts by Bob. On Monday, July 9th I called Bob, added another part & was told he would tell Becky on Tuesday to order the parts & I would be called when they came in. It would be 7 days. I called on Tuesday, July 17th to check on parts & Becky was busy & asked to call me back. No call. Today, Wednesday, July 18th I call Becky & she tells me that they were not ordered because I had to pay first as company policy states. I explain to her that was not what I was told & had I been told that my parts would have already been ordered. I offered to pay over the phone & I can't do that she states so I have to go back to pay for the parts. If that was the case then why tell me you will order the parts & let me know when they come in. Becky has been waiting for me to pay before ordering & did not know what I was verbally told by Bob. If I had not been told TWICE that I could pay for the parts when I picked them up I would not be near as upset at the moment. I just want to say I do not blame Becky entirely for these communication issues. If ordering parts at wholesale prices is a service you offer then tell your customers it has to be paid for before you order not before you pick up. THAT is two separate transactions! I gave a wonderful review a couple weeks ago when I left there. I was so relieved that I was going to be able to get my car fixed because I trusted I would be taken care of with Bob & Becky. Now I have to wait another 7 days to get my parts in after I pay half tomorrow.
03/23/2018
Provided by Superpagesbeware of this company the manager Adam is a lie and needs to be fired they sell them junk cars and will not repair the problem and expect you to pay your money on something that doesn't run right and not safe and the problem been every since I purchase the car. I rate them a zero but I had to push a star to summit this
07/31/2014
There is a bad apple everywhere and this is one bad example of a car lot. Awful experience. Do not attempt to purchase a vehicle from here. Fair warning.
Details
Phone: (334) 745-5550
Address: 501 Columbus Parkway, Opelika, AL 36801
Website: website