Platinum Salon & Spa

Wonderfully great, with beautiful friendly people...well recommended. I always enjoy being there every single time...

Stay way from this place. Called for an appointment and was told they had to call back. Someone did call back and setup an appointment. When I arrived at the scheduled time they said they did not have an appointment at that time and did not even show that I called. Was told I must have called the wrong place.No offer to book another appointment. Vey poor customer service. If I could give zero stars I would

Worst nail place around! They were extremely rude, took zero pride in their work....there was a ridge building with my shellac and l mentioned it and she replied "l dont have time to fix it, it will even out". Uhh okay.. The mani pedi took under an hour..which is unheard of for a quality job. Of course my nails look like crap. They were late and unapologetic about everything. I would give you this ladies name but she did not give it and she never said Hi, Hello or Welcome.. she did not even offer to book a second appointment. They made it clear that l was not a priority.

I would go on but l think enough has been said.

Do not use a Groupon! You have been warned.

Wonderful staff who takes great pride in what they do, and make sure each customer is happy with the result.

Worst customer service I have ever experienced. 4 phone calls to book appointments were never returned. I finally explained that no, I did not want to be called back, couldn't the person answering the phone at least let me know what appointment times may be available? A month ago they scheduled me for a couples massage for tomorrow, and again said I would be called back to confirm, or to let me know if any earlier times were available. When I called today they had no mention of my appointments, and said it would not be possible to schedule both of their massage technicians at the same time.

How does a business not return phone calls and misplace appointments?

Ridiculous.