Monro Muffler Brake & Service

I drove my daughter's car to Monro in Norwalk to get the rear brakes fixed as they were very loud but they still worked OK. My husband, who owns an automotive shop in Cleveland followed me there in our truck. We talked to Al Cappon who said he would check it and call us with an estimate before fixing it. My husband told him he doesn't mind paying someone else to do the work because Cleveland is a long drive to do simple brake repair. Al called us an hour later with an estimate of $845 to fix the brakes and we got in the car and drove straight there to see what the big deal was. We toured the car with Al while it was up on the lift. He failed to show us anything out of the ordinary on a brake job so we told him we would pay him for the inspection and take the car home. My husband got in our truck while Al drove the car out of the bay as I waited to drive it away. Al began yelling at me: "Do you think you are going to drive this car? There are no brakes in it and the pedal goes to the floor." I told him I drove it in and asked if it was going to ride differently because I didn't understand why he was being so mean and crazy acting...it was sort-of scary. My husband pulled over and asked if he had any brake fluid we could buy (assuming Al had drained it) and he said no and that the fluid was full. I was freaked out about Al and driving the car so my husband drove it next door to Autozone and filled the empty brake fluid reservoir and drove it to Tom's Auto on the corner of St Rt 601 and 61. The total bill to repair the back brakes was under $200 and the car runs like a top now.