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Phone: (818) 344-1238
TollFree: (877) 326-8299
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Reviews
10/09/2021
Today I experienced outstanding customer service and support by Fantazy Audio.
For months I had my car radio constantly reboot: power on /off. -Sony XAV AX100
After searching on the web for months I did not find the specific answer to resolve the constant reboot of my car radio.
The radio is about 4 years old. At that time when I bought it, I had Fantazy Audio install it.
I was hesitant about going to the shop as it presented an undesirable opportunity to invest in a new car radio.
I made an appointment with Fantasy Audio. On the day of the appointment I met with Dave; Sales Mgr. I explained my issue/details he needed to get familiar with radio issue.
Dave immediately had a solution before digging into the car to test/remove/replace/redo connect the cables they installed including the retest of the car radio. This was a very simple solution that is very well known to todays devices that I had not tried.
The Sony XAV AX100 has a reset bottom on the lower left corner of the radio faceplate. This option is used to resync the radio and at times when you are going use a different phone with this car radio that fails to pair/connect.
It Works!! The reboot of the car radio resolved the constant reboot; power on/off thereafter.
Fantazy Audio is a business of high integrity and of honest hard working people.
This type of character in a business is hard to come by these days.
Thank you DAVE for resolving the issue, your honesty and high morals.
Please give Dave a raise in pay, you can't teach this type of customer service/support.
I recommend you do business with Fantazy Audio.
Details
Phone: (818) 344-1400
Address: 18850 Parthenia St, Northridge, CA 91324
Website: https://fantazymotorsports.com
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