Bo's Tires & Rims

I was given a price at Norfolk's Treadquarters (my place for 5 years). But a friend suggested Bo's. The garage isn't much to look at but the service was very friendly (the owner took charge) and I saved $40! I was happy camper. Dr. John Chittick, Norfolk

I went in today to get a worn out tire replaced. Before I even drove over there I called and asked did they have the size tire I needed. The guy said yes, they did. So I go up there and tell them I was the lady who called about the xyz size tire. The guy was like ok so we got you, so I go sit in the lobby. Firstly, the "customer lounge" was disgusting. It looked not much different from the garage. It certainly wasn't anything I'd present to a paying customer. So I ended up waiting for no less than 30 minutes. There were two cars ahead of me so I didn't make a big fuss, but it was after that 30 minutes that an employee comes in and tells me that the tire they have was marked wrong and wouldn't fit my car.By then I'm a little annoyed. He said he had to run five minutes away to the place up the street and get the tire. I was under the impression that when he got back he would get to my car right away. Silly me. My car was still propped up on the jack 15 minutes after he got back with the tire. It was 3 other guys up there. Could no one have put my tire on by now? Then some one who was presumably the manager comes in (but was in n the biggest hurry to get back out the door). I told him how long I had been waiting and how I was told on the phone my tire was in stock. He repeats to me all over again what the employee about the man who delivers the tires on the weekend mismarking the tire blah blah blah. I could've cared less what the tire delivery man did. So then this manager hollers into the garage asking the guy if I can I get a discount. That would've sufficed if he hadn't said "Give her a discount for her inconvenience or whatever". It sounded rude. Finally I told them to friggin put the old tire back on the car so I could leave. Altogether I wasted in hour of my time. I wouldn't go back there if they were the last tire store in Norfolk.

I recently had work done here. My car was vandalized and needed four tires. It was towed into this company. I called to check how long it would be be for pickup and was told forty five minutes. I called again an hour later and was told they were done and wouldn't be until the following day. Ok, so that sucks but whatever, it qas the end of the day so I understand. What I dont understand is why the next day, I go to pick up my car and am told they dont have my keys. They offered very little help in finding them, I had to wait an hour before a random employee walked back inside and said he had them the whole time. The managers offered very little help in finding them, leaving me to call their towing company and ask what happened. The whole incident could have been avoided if they had taken five minute to ask the I employees if they may have the keys instead of sitting around saying they did n know where they were and getting rude about it.