Zumpano Tile Company

As a builder of high end homes, I used Zumpano. Today I went to return some tile. I was greeted by "do you have a receipt, did you buy it over two weeks ago...no returns" So from now on it will be Floor and Decor for me. They have a great return policy, 100% of the price you paid. NO QUESTIONS NO TIME LIMIT. I just returned $600 tile there yesterday with no problem. Being rude and not having a decent return policy is sad. I will do business with Floor and Decor, save money and get SERVICE!!!!

Love this place. Never had an issue at any of the locations. Staff is always friendly and knowledgeable of the lines that are carried and are willing to go above and beyond to assure that the customer is satisfied with their selections.

Zumpanos staff 90% completely UNknowledgeable, UNderstaffed, UNder trained and zero interpersonal skills.

Saying all that, I have been a loyal customer for almost 15 years buying tile from them... I usually deal with the Alpharetta store but they constantly have different sales people because they can't even keep them in there... They are hiring girls who have zero experience and then are getting overwhelmed by contractors who know exactly what they want and need... then when you go to your sales rep or Jim zampano he yells at you and takes up for his crappy staff who pays $10 an hour ... Alpharetta store isn't even open on Saturdays, which is the dumbest thing I've ever heard cuz that's when people need to shop... and never seen the same girl twice, it's almost like they had a turnover rate of staff... It was exhausting! One girl showed us travertine and said it was porcelain tile!!!

The staff is not trained well at all, My wife & I used both norcoss & alpharetta store...the women in showroom come & go... every time we call to speak to our sales lady that said she no longer works here... not sure what the inner problems are but there a joke... we asked to see some porcelain tiles and the lady showed is travertine I called her out on it and she apologized, she said it looks so real , she couldnt tell....we ended up walking out and went elsewhere.