Arsenal Van Lines

The Biggest Crooks in Gwinnett.  I used this company to move me less than 10 miles from one location to another and due to the movers negligence, they broke my LG LCD 55 inch color TV and refuse to replace it.  I explained I do not want money just a replacement.  Spoke to Ben and he gave me the run around for over a month and told me all he can offer is a flat amount which is less than third of the cost to replace my TV.  I explained that his driver explained at the time of the move that if I did not buy a box to properly box my TV the company will not cover the damage if damaged during transporting from one location to the other.  I agreed to pay $35 for the box.  TV was not package properly nor placed in the protective box. So all I have is a broken television that is now worth zero dollars.   Warning do not use this company if they break something tough, they will not give you the fair dollar value of the items they break.

They were late in picking up my things and late in dropping them off. They charged me a lot more than the quote and claimed my luggages were heavier, and at this point, they had already carried my things to another state and so I was stuck with them.



Some of my belongings were damaged. When they brought my things, there were three boxes that didn't belong to me. I contacted them by phone and e-mail to come pick up the boxes but they never did, I feel sorry for the owner/owners of those boxes.



I will not recommend this company even for a free service.

Got a binding estimate with money down and the rest due upon delivery. Showed up with a Uhaul to load a whole house. Started to ask for funds to be wired or else they said they would dump our things on the road. Wired money because police could not help, Company knows this so they can do what they want. Arrived and wanted cash and certified funds. Said we were over quoted weight, but would not show weight load as required by law. Damaged a lot of items. Driver, Darrell, said he knew the owners were scam artists from Isreal, but he was just trying to get his "slice of the pie". This company has several complaints through the BBB and others, but it is hard to find because they just change their name (A vanlines, Arsenal, etc...) Research. Law protects these scam artists!!!!