United States Postal Service

Horrible Service. Without telling anyone, the post office has decided to curtail picking up mail when it delivers the mail. I tried the HIdenwood Branch, and talked at a very rude woman (I think her name was Sabrina), and a customer service manager, Beverly, who confirmed that they were in the process of stopping pick ups because the carriers were taking too long and it was resulting in overtime. She cited a policy from the postal service that said the carriers were not responsible for picking up the mail. I left two messages for the postmaster (at Alicia's suggestion - she works at the main branch), and the postmaster has made no attempt to contact me. What does this mean? The post office can do whatever they want on a whim, and seem to think they are accountable to no one.