More Info

Email
Brands
Hastings, Radiators, Wynn's
Payment method
amex, discover, master card, visa
Neighborhoods
South Newport News, Eastburn
Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
guccismami

03/16/2011

Overall
Fixed 1 Day Ago...

....and I guess I'll just have to see how long the work keeps up. Bill, the manager was very informative & nice to me after I literally came str8 from the highway (where my car started huffing & puffing, so I had 2 get off at the nearest exit which is when I passed BA's...trying 2 make it home). I arrived at the shop at 3pm and even though it was too late in the day to fix it...someone did come out, looked at it, and test drove it to see what I meant about the puffing.

I left the car there and the next morning just like he promised Bill called me stating what was wrong w/the car and gave an estimate. They fixed it super quick & when he called back after it was done, he even asked me to give him another hour so he can have it test driven again just to make sure it wasn't doing the puffing again like the day b4.

With my car being an older model, I'll ne lucky to get a huge amount of years out of it...but Bill explained to me when I came to pick it up that w/the proper Maintence, I can get by for a little while longer.

For me $ isn't an option when it comes to fixing my car b/c it's considered an investment...but when I have gr8 service and someone who'll take the time out to discuss different options w/me on how to maintain my car...THAT'S what will keep me coming back & referring others to a business. They got me in QUICK from being a walk-in and got my car fixed just as quickly w/o making me feel like they just wanted my $ and off to the next person.

I'll be returning again...and hopefully Mr.Bill (the manager) will be there :)

bobsmith1

03/04/2008

Overall
scam artist

do not go here!they are scam artist.if you really want to find out the truth,then please go.but you should listen to this.i plan on contacting wavy tv ten on your side about my service so that should prompt you to not go here.my vehicle was rigged to work for a few days and break in many ways.i plan on bringing their work to the light.

Details

Phone: (757) 594-0444

Address: 10001 Jefferson Ave, Newport News, VA 23605

Website: http://www.bigalsmufflers.com

People Also Viewed