Abel Cine Tech

bsolutely the worst customer service experience ever. I was going to spend $30K on Camera equipment (Panasonic AF100 kit), they sold my camera to someone else when it arrived from panasonic after waiting 1 month, kit had missing pieces, no response to multiple email requests asking about additional equipment that I wanted to purchase, no response to multiple emails about status of kit, they said they would issue a refund and didn't, had to ask for a refund 8 days later again, sent refund to a paypal account that I didn;t even give them. Currently have Amex involved in a dispute with this company to get a refund of my deposit. These guys are operationally a complete mess, back office has no ideas what orders are pending, what has been paid for , how its been paid for. No response to voice mails or emails. Special Customer service resultion lady went to a conference in Vegas and left a message on her VM saying see is out of pocket for next week....what the hell kind of customer service is that if you can't even get hold of them for a week.



I am no means a complainer, I really really tried to work with these guys....these guys are either very busy that they dont care, inept, indifferent...for the size of the order $30K they should have damned well cared and have much better customer service....perhaps they have too much business that they can tick of $30K customers as small fry.